Work Placement I
Code: 104967 ECTS Credits: 12| Degree | Type | Year |
|---|---|---|
| Tourism | OB | 2 |
Contact
- Name:
- Maria Jose Aguar Martinez
- Email:
- mariajose.aguar@uab.cat
Teachers
- Gemma Sagué Pla
Teaching groups languages
You can view this information at the end of this document.
Prerequisites
There are no especific requirements for enrollment.
Objectives and Contextualisation
- Bring students closer to the professional reality of the sector to help shape their future career path.
- Expand and apply the theoretical knowledge acquired throughout the degree.
- Gain experience and insight into the real professional world.
- Support the development of professional skills, as well as self-awareness and self-management.
- Fulfill the educational purpose of the internship cycle.
Competences
- Apply the competences acquired to the placement workplace.
- Behave ethically and adapt to different intercultural contexts.
- Behave responsibly towards the environment.
- Develop a capacity for independent learning.
- Display a customer service orientation.
- Have a business vision, pinpoint the customer's needs and pre-empt possible changes in the environment.
- Manage human resources in tourism organisations.
- Plan and manage activities on the basis of quality and sustainability.
- Plan, organise and coordinate a work team, creating synergies and showing empathy.
- Self-assess the knowledge acquired.
- Take decisions in situations of uncertainty, taking into account potential consequences of these decisions in the short, medium and long term.
- Use communication techniques at all levels.
- Use ICT tools (reservations software, travel agency and hotel management packages, etc.) in tourism management, planning and products.
Learning Outcomes
- Apply the competences acquired to the placement workplace.
- Behave ethically and adapt to different intercultural contexts.
- Behave responsibly towards the environment.
- Develop a capacity for independent learning.
- Display a customer service orientation.
- Have a business vision, pinpoint the customer's needs and pre-empt possible changes in the environment.
- Manage human resources in tourism organisations.
- Plan and manage activities on the basis of quality and sustainability.
- Plan, organise and coordinate a work team, creating synergies and showing empathy.
- Self-assess the knowledge acquired.
- Take decisions in situations of uncertainty, taking into account potential consequences of these decisions in the short, medium and long term.
- Use communication techniques at all levels.
- Use the software and other communication tools needed in professional practice.
Content
The training begins with a self-awareness period in the classroom, aimed at defining the students’ professional goals, supporting the development of competencies and guiding the focus of their future career path.
The practical component consists of a 250-hour training placement in a company within the accommodation, restaurant, events, or catering sector.
The content of this course includes, in addition to the internship period, participation in classroom sessions and completion of subject-related activities, as well as attendance at various events and workshops organized throughout the year. At the end of the internship, the student must submit the Internship Report to the academic tutor and ensure that the company’s internship supervisor completes and sends the student’s performance evaluation to the university within the established deadline (see exam calendar). The student is also responsible for completing the internship evaluation survey.
The aim of the practical training is to gain insight into the organization, operation, and management of companies in the sector, covering areas such as customer service, product or service organization and promotion, or back-office department management. If necessary, the university will provide a wide range of partner companies to help achieve these learning objectives. In this regard, among the activities and events the student must complete and attend in order to pass the course, the Setmana de la Professionalització and the Workshop Universitat Escola-Empresa held every February are particularly noteworthy.
Activities and Methodology
| Title | Hours | ECTS | Learning Outcomes |
|---|---|---|---|
| Type: Directed | |||
| Practical training in companies | 250 | 10 | 2, 3, 4, 1, 12, 9, 11, 10, 5, 6, 13 |
| Type: Supervised | |||
| Attendance events/activities classroom | 10 | 0.4 | 2, 3, 4, 1, 12, 8, 9, 10, 5 |
| Tutoring | 10 | 0.4 | 2, 4, 9, 11, 5, 13 |
| Type: Autonomous | |||
| Internship Memorandum report | 10 | 0.4 | 2, 4, 1, 12, 8, 10, 5, 13 |
The course will be delivered using three teaching methodologies:
a) Self-assessment and self-analysis tasks, aimed at focusing students’ professional goals. Students will also be prepared to successfully navigate a selection process in all its stages.
b) Independent work – After engaging with professionals from the sector, who will serve as references to understand industry operations and professional profiles, students will be encouraged to work independently —with support from the tutor if necessary— to define their career objective.
c) Experiential learning – Practical training in a professional environment, properly supervised and mentored by an expert in the field chosen by the student, with academic follow-up by the course tutor.
During the internship, each student must observe the organization’s culture and values, and follow the work and personal conduct rules established by the host company. The internal internship regulations of the institution, as well as the instructions provided by the academic tutor, will also apply.
IMPORTANT: The use of mobile phones, tablets, laptops, or any other digital device in the classroom or at the workplace is strictly limited to the instructions explicitly given by the tutor (both from the institution and the host company). Unauthorized use of these devices may result in academic consequences in accordance with the regulatory framework of the institution and each organization.
Language:
Grado de Turismo: Spanish
Bachelor degree in Tourism: English
Annotation: Within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.
Assessment
Continous Assessment Activities
| Title | Weighting | Hours | ECTS | Learning Outcomes |
|---|---|---|---|---|
| Attendance events/activities classroom | 20% | 10 | 0.4 | 2, 3, 4, 7, 1, 12, 8, 9, 11, 5, 6, 13 |
| Company tutor evaluation | 40% | 5 | 0.2 | 7, 1, 12, 9, 10, 5, 6 |
| Internship Memorandum | 40% | 5 | 0.2 | 4, 1, 12, 10 |
Assessment is based on the following components:
a) Monitoring and tracking of student attendance at meetings, workshops, seminars, events, and activities organized by the Centre, including those held during Professionalization Week (such as the University–Company Workshop). This component accounts for 20% of the final grade.
b) Monitoring of the internship placement and evaluation report by the company tutor, which must be submitted no later than the day of the final exam (see exam calendar). This component accounts for 40% of the final grade.
c) Writing of the internship report by the student, also due on the day of the final exam. This document will constitute the remaining 40% of the final grade.
Additional follow-up by the academic tutor with the student and/or the company tutor may be considered during the internship period. It is recommended to make use of this support, especially when facing challenges, as it promotes the development of key professional competencies.
The course will be graded as Not Assessable if the student does not complete at least half of the assessment activities and/or does not attend the final exam.
Important:
- To pass the course, students must pass all three of the components mentioned above.
- Students will be provided with the key dates of the course, which will be considered official exam dates and are essential for eligibility for final assessment.
Languages:
Grau de Turisme: Espanyol
Bachelor's degree in Tourism: English
Bibliography
- Rustico, M. (2022). El currículum que triunfa. Parkstone International.
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- Sigala, M. (2018). Social Media in Travel, Tourism and Hospitality.
- Sweitzer, H.F. & King, M.A. (2018). The Successful Internship (5th ed.)
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- Goodwin, H. (2016). Responsible Tourism: Using Tourism for Sustainable Development.
- Mullins, L.J. & Dossor, P. (2013). Hospitality Management and Organisational Behaviour (5th ed.)
- Goeldner, C.R. & Ritchie, J.R.B. (2012). Tourism: Principles, Practices, Philosophies.
- Kinni, T. (2011). Be Our Guest: Perfecting the Art of Customer Service.
- Alonso, M. & Rodriguez, JM. (2011): Turismo y género.
- Goleman, D. (1995). Emotional Intelligence.
- Carnegie, D. (1936). How to Win Friends and Influence People.
Additional learning materials in digital formal, as well as links to websites, will be provided via the Virtual Campus.
Software
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Groups and Languages
| Name | Group | Language | Semester | Turn |
|---|---|---|---|---|
| (TE) Theory | 1 | Spanish | annual | morning-mixed |
| (TE) Theory | 2 | English | annual | morning-mixed |