Logo UAB

Tourism Marketing

Code: 104954 ECTS Credits: 6
2024/2025
Degree Type Year
2500894 Tourism OB 3

Contact

Name:
Anna Zinenko
Email:
anna.zinenko@uab.cat

Teaching groups languages

You can view this information at the end of this document.


Prerequisites

There are no prerequisites.


Objectives and Contextualisation

This course explains the basic concepts of Marketing, the leading analysis systems of the market and business environment (cultural, political and economic), and the tools and techniques to be applied at the preliminary stages of business decision-making, as well as the variables related to consumer behaviour, product positioning and the main techniques of marketing research.

Apart from the introduction to marketing, this course is also introduced the aspects of intercultural communication and corporate sustainability. Special focus is dedicated to SDGs and gender perspective. 

At the end of the course, students will have a set of theoretical Marketing tools and Marketing research techniques that will allow them to address all the stages of the commercial strategy of the company internationally in the tourism sector.


Competences

  • Analyse quantitative and qualitative information on the economic dimension of the tourism sector and its companies: characteristics of the companies, evolving weight of the sector, market research, etc.
  • Apply the concepts related to tourism products and businesses (economy and finance, human resources, commercial policy, markets, operations and strategy) in the different parts of the sector.
  • Behave ethically and adapt to different intercultural contexts.
  • Behave responsibly towards the environment.
  • Define and apply objectives, strategies and commercial policies in tourism businesses and entities.
  • Demonstrate knowledge and understanding of the tourism phenomenon from the perspective of sustainability and quality management.
  • Demonstrate knowledge of the functioning and evolution of different tourism models in order to choose the most suitable one and apply it in the current environment.
  • Develop a capacity for independent learning.
  • Display a customer service orientation.
  • Have a business vision, pinpoint the customer's needs and pre-empt possible changes in the environment.
  • Manage human resources in tourism organisations.
  • Manage the concepts, instruments and functions related to the planning and commercialisation of tourist destinations, resources and spaces.
  • Plan, organise and coordinate a work team, creating synergies and showing empathy.
  • Propose creative alternative solutions to problems arising in the field of tourism management, planning, businesses and products.
  • Show initiative and an entrepreneurial approach to business creation and management in the tourism sector.
  • Take decisions in situations of uncertainty, taking into account potential consequences of these decisions in the short, medium and long term.
  • Use communication techniques at all levels.
  • Work in a team.

Learning Outcomes

  1. Analyse and diagnose the situation of a tourist destination, resource or space.
  2. Analyse information obtained in the commercial research process.
  3. Apply different tools to analyse human resources.
  4. Apply market research and segmentation techniques to the analysis of information on the tourism sector.
  5. Apply strategic marketing as a source of competitive advantage for tourism entities.
  6. Apply the techniques of budgeting and strategic planning.
  7. Behave ethically and adapt to different intercultural contexts.
  8. Behave responsibly towards the environment.
  9. Decide on the different elements that make up a marketing plan and draw up the plan.
  10. Define commercial policies in tourism companies and products, based on segmentation and market research techniques.
  11. Develop a capacity for independent learning.
  12. Develop problem-solving skills in business.
  13. Develop skills in leadership and conflict management.
  14. Develop the skills needed to adapt to new business scenarios.
  15. Discern the function, nature and scope of marketing in the organisation.
  16. Display a customer service orientation.
  17. Have a business vision, pinpoint the customer's needs and pre-empt possible changes in the environment.
  18. Identify and evaluate new business opportunities in the sector.
  19. Identify policies on the environment and sustainability as a differential feature of the tourism sector.
  20. Identify the interrelationship between tourism, quality and sustainability.
  21. Identify the processes that make up the strategic management of human resources.
  22. Identify the resources and capacities needed to develop new businesses.
  23. Make judgements and choices in the area of human resources, establishing suitable channels for implementing and monitoring strategies in this area.
  24. Manage human resources in tourism organisations.
  25. Perform an internal and external analysis to diagnose a business's commercial situation.
  26. Plan, organise and coordinate a work team, creating synergies and showing empathy.
  27. Set objectives and make plans, from a commercial perspective.
  28. Take decisions in situations of uncertainty, taking into account potential consequences of these decisions in the short, medium and long term.
  29. Use communication techniques at all levels.
  30. Use quality management policies (ISO, EFQM, etc.) as a strategic element in companies in the tourism sector.
  31. Work in a team.

Content

1. INTRODUCTION: MARKETING FOR TOURISM

1.1 Marketing Definition

1.2 Consumer orientation

1.3 Marketing for Tourism

2. MARKETING AND BUSINESS ENVIRONMENT

2.1 Economic, legal and political environment

2.2 Cultural environment and intercultural communications

3. BUSINESS ETHICS AND CSR

3.1 CSR and corporate sustainability

3.2 Business ethics dilemmas

3.3 Tools of CSR

3.4 SDGs and gender perspective

4. MARKETING RESEARCH

4.1 Marketing Information systems

4.2 Research methods

4.3 Information sources

4.4 Information analysis

5. CONSUMER BUYING BEHAVIOUR

5.1 Model of consumer behaviour

5.2 Personal characteristics affecting consumer behaviour

5.3 Buyer decision process

6. MARKET SEGMENTATION, TARGETING AND POSITIONING (STP)

6.1 Market segmentation

6.2 Market targeting

6.3 Market positioning

6.4 Product differentiation

7. INTRODUCTION TO TOURISM MARKETING MIX


Activities and Methodology

Title Hours ECTS Learning Outcomes
Type: Directed      
Public presentation of work 4 0.16 5, 10, 23, 31
Solutions of case studies 12 0.48 2, 5, 14, 18, 26, 27, 28, 31
Theoretical classes 32 1.28 4, 5, 9, 10, 15, 28, 29
Type: Supervised      
Tutorials 19 0.76 11
Type: Autonomous      
Elaboration of reports and presentations 30 1.2 2, 4, 5, 9, 11, 12, 18, 20, 23, 30, 31
Solution of case studies 12 0.48 1, 10, 11, 14, 18, 25
Study 26 1.04 11

Language of the course: English

 

Classroom theoretical part:

a)    Lectures by professor

Classroom practical part:

a)    Case studies presentations by students

b)    Discussion of sector’s economic news

c)     Discussion of practical cases

Self-learning part:

a)    Resolution of cases by students

b)    Tutorials regarding individual cases

c)     Group tutorials for group projects

Annotation: Within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.


Assessment

Continous Assessment Activities

Title Weighting Hours ECTS Learning Outcomes
Exams 50% 5 0.2 1, 2, 4, 6, 11, 12, 14, 15, 18, 19, 20, 23, 25
Final project 30% 5 0.2 1, 2, 4, 5, 7, 9, 11, 12, 13, 14, 16, 17, 18, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31
Practical case studies 20% 5 0.2 1, 2, 3, 4, 5, 6, 8, 9, 10, 13, 15, 16, 17, 18, 24, 26, 27, 31

The evaluation of this subject consists of the following system:

a)    The execution of partial exams, which will be worth 50% of the final grade (25% each exam) and which will include the theoretical material exposed in the lectures.

b)    The execution of practical project and its presentation in groups, which will be worth 30% of the final grade. A correct formal presentation and careful elaboration will be valued.

c)     The execution of practical projects proposed during the course and delivered within the deadline, which will be worth 20% of the final grade (5%-10% each work).

To pass the course, student needs a minimum score of 5 out of 10 (on average) in each of the three parts of evaluation (separately) to calculate the final grade for the course. Otherwise, he/she should go to the final exam (Single assessment).

Single assessment: Final exam (100% of the final grade).

Failure to pass the final exam, obtaining a score between 3.5 and 4.8, student should attend the revaluation to pass the subject.

The grade for the subject will be NOT EVALUABLE when the student attends less than half of the assessment activities and/or does not attend the final exam.


Bibliography

KOTLER, P., BOWEN, J., MAKENS, J., BALOGLU, S.:”Marketing for Hospitality and Tourism” Global Edition, Pearson, 8th Edition, 2021.

KOTLER, P., AMSTRONG, G.: “Principles of Marketing” 18th Global Edition, Pearson, 2020.

BARMEYER, C., FRANKLIN, P.: "Intercultural Management. A Case-Based Approach to Achieving Complementarity and Synergy" NY Palgrave Mcmillan, 2016. 


Software

Miro board https://miro.com/

Genial.ly https://www.genial.ly/

AhaSlides https://ahaslides.com/


Language list

Name Group Language Semester Turn
(TE) Theory 1 English first semester morning-mixed
(TE) Theory 2 English first semester morning-mixed