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Management and Communication Skills

Code: 101191 ECTS Credits: 6
2024/2025
Degree Type Year
2500894 Tourism OB 3

Contact

Name:
Maria Jose Aguar Martinez
Email:
mariajose.aguar@uab.cat

Teachers

Raquel Herrera Ferrer

Teaching groups languages

You can view this information at the end of this document.


Prerequisites

There are no prerequisites.


Objectives and Contextualisation

Through the contents of this course, students will be able to:

  • Identifying strengths and weaknesses as a communicator
  • Structuring information: synthesis, order and hierarchy
  • Analyse the influence of social media in the sector in order to promote a communication project.
  • Develop the capacity for analysis, reflection and synthesis: the CV and the job interview
  • Learn to practise empathy, active listening and assertiveness.
  • Knowing and applying teamwork strategies.

 


Competences

  • Behave ethically and adapt to different intercultural contexts.
  • Critically interpret the context in which the tourism sector operates, from different perspectives deriving from theory, ideology and good practice.
  • Develop a capacity for independent learning.
  • Implement business communication techniques used by tourism organisations: internal, external and corporate.
  • Self-assess the knowledge acquired.
  • Use communication techniques at all levels.
  • Work in a team.

Learning Outcomes

  1. Behave ethically and adapt to different intercultural contexts.
  2. Develop a capacity for independent learning.
  3. Self-assess the knowledge acquired.
  4. Use communication techniques at all levels.
  5. Use communication techniques to convey ideas about the state of the tourism sector.
  6. Use the communication techniques associated with tourism entities.
  7. Work in a team.

Content

I Expressing yourself: public speaking

  • Presenting information: key points, secondary information, examples and anecdotes
  • Rhetoric for public speaking
  • The proper use of information and communication technologies
  • Non-verbal communication

II Knowing the environment: corporate and media communication

  • The 5 Ws of communication
  • Knowing your audience
  • Adapting to the channel

III Thriving in the environment: curricula, interviews, debates and meetings

  • Tips and resources to prepare curriculums
  • Tips and resources to prepare job interviews
  • Professional meetings

IV Asserting yourself: the good leader

  • Empathy and assertiveness
  • Teamwork and managing teams
  • Leadership and types of leadership

 


Activities and Methodology

Title Hours ECTS Learning Outcomes
Type: Directed      
Classroom 40 1.6 1, 4, 5, 6
Type: Supervised      
Learning by doing 14 0.56 1, 2, 4, 5
Resolution directed activities 6 0.24 2, 3
Tutoring 16 0.64 1, 2, 4
Type: Autonomous      
Elaboration works 56 2.24 1, 2, 5, 7

a) Theoretical approach
The professor will provide theoretical explanations in a master class format to introduce and engage students in the topics illustrated through the contents of the subject, emphasizing the use of case studies. Visual, textual, and moving image references will be provided as well throughout these lectures.


b) Practical approach
The theoretical lectures will be followed and interspersed with debates and dialogues among students and with the professor. Short exercises and problem-based activities will also be devised so that students apply the knowledge acquired in each block. Subsequently, each learning block will be evaluated in either group or individual activities. Cooperative learning will be particularly encouraged for this approach.

 Language in which the subject is taught: Spanish (Tourism Degree) and English (Tourism Degree in English).

Annotation: Within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.


Assessment

Continous Assessment Activities

Title Weighting Hours ECTS Learning Outcomes
Discussions-Forums 20% 2 0.08 1, 4, 7
Exams 40% 4 0.16 2, 3, 4
Oral presentations 40% 12 0.48 1, 2, 4, 5, 6, 7

Continuous assessment of this subject:

a) A theoretical exam on current issues, as well as on the topics of the communicative and managerial field developed in class: 40% of the final mark.

b) Practical work proposed throughout the course and delivered within the established deadline: 40% of the final mark.

c) Attitude and active participation in dynamics, forums and sessions: 20%. 

A minimum average mark of 5 out of 10 is required to pass the course.

The grade for the subject will be NOT EVALUABLE when the student attends less than half of the assessment activities and/or does not attend the final exam.

 1a) Re-assesment of the continuous assessment
A re-assesment is foreseen for students who, having failed the course, have obtained more than 3.5 in the exam.

Single assessment of this subject:

a) An oral theory exam on topics in the field of communication and management: 40% of the final mark.

b) Completion of a communication or management-related case study: 40% of the final mark.

c) Reading and review of one out of three possible resources that the teacher will indicate on the established dates: 20% of the final mark.

In order to pass the course, a minimum average mark of 5 out of 10 must be obtained.

1a) Re-assessment: "The recovery of the subject by single assessment will be the same as that of the rest of the students and in order to take the re-assessment it will be necessary for the student to have obtained at least a 3.5 in the set of evidence of which the single assessment consists".


Note: partial or total plagiarism in any activity or project will imply the non-accreditation of the whole course.

 


Bibliography

RECOMMENDED BIBLIOGRAPHY (the references in English are for GTA students)

    • Anderson, Chris (2016): TED’s secret to great public speaking
    • Aran, Gina. (2015). Comunicación persuasiva en las entrevistas de trabajo (Vol. 340). Editorial UOC.
    • Baró, Teresa. (2012). La gran guía del lenguaje no verbal. Editorial Paidos. Barcelona.
    • Bariso, J. (2018) EQ Applied: the real-world guide to Emotional Intelligence 
    • Bengoechea, Mercedes (2010). «La comunicación femenina. Claves, desde la perspectiva de género, para entender qué pasa cuando hablamos» en Uso del lenguaje en el mundo laboral. La comunicación femenina. Gobierno Vasco. Fondo Social Europeo
    • BERNAL-TRIVIÑO, Ana, Hacia una comunicación feminista. Como informar e informarse sobre violencia machista, Barcelona, UOC (2019)
    • BERNARDEZ, Asunción (2015) Mujeres en Medio(s). Propuesta para analizar la comunicación masiva con perspectiva de género, Fundamentos, Madrid
    • Cockcroft, Robert (1992): Persuading people: an introduction to rhetoric. Hampshire; Macmillan Press
    • Davis, Flora (1976): La comunicación no verbal. Madrid: Alianza
    • Foster, Clare & McCabe, Scott (2010): “Management Development Skills in the Hospitality and Tourism Sector: Needs and Issues from a Regional Perspective”. Tourism & Hospitality Planning& Development, vol. 7, is. 4. Taylor & Francis Online
    • GALLEGO, Juana (2014), De reinas a ciudadanas. Medios de comunicación, ¿motor o rémora para la igualdad? Barcelona, Icaria (2013) y UOC (2014)
    • García, L. R. T. (2019). INTELIGENCIA EMOCIONAL para que puedas dirigir tu vida. Lulu. com.
    • Illán, J. F. R. (2021). Comunicación efectiva y trabajo en equipo. Ediciones de la U.
    • James, Judi (1995): El lenguaje corporal.Barcelona: Paidós
    • Knapp, Mark L. (1980): La comunicación no verbal. Barcelona: Paidós
    • McCabe, Scott (2008). Marketing Communications in Tourism and Hospitality. London:Routledge
    • Motion, Judy (2016): Social media and public relations: a guide for professionals. London:Routledge.
    • Naisdat, Ivy (2004): Hablar sin miedo. Barcelona: Oniro
    • Nguyen,Kenny; Murillo, Gus; Killeen, Robert y Jones,Luke(2017) Presentaciones memorables. Crea experiències únicas que cautiven a tu audiència. Empresa Activa
    • Sebastián, Carmen (2001): La comunicación emocional. Madrid: Prentice Hall
    • Sherer, Anita & Mössenlechner, Claudia (2009): “Key competencies of tourism graduates: the employer’s point of view”, Journal of Teaching in Travel & Tourism, vol. 9, iss. 3-4, pp. 266-287.Taylor & Francis Online 4 08.03.001
      Rev.: 02
    • TAMARIT VALERO, Amparo (2019 ) Información y comunicación con perspectiva de genéro: ( Servicios Socioculturales y a la Comunidad)  Síntesis. Madrid
    • Whetten, David and Cameron, Kim (2015). Developing Management Skills, London: Pearson Education Limited
    • Materials prepared by the teacher

Software

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Language list

Name Group Language Semester Turn
(TE) Theory 1 Spanish first semester morning-mixed
(TE) Theory 2 English first semester morning-mixed