Skills in the Tourism Sector
Code: 101190 ECTS Credits: 6| Degree | Type | Year | Semester |
|---|---|---|---|
| 2500894 Tourism | OB | 2 | 1 |
Contact
- Name:
- Carmen Ruiz Aguado
- Email:
- carmen.ruiza@uab.cat
Teaching groups languages
To check the language/s of instruction, you must click on "Methodolody" section of the course guide.
Teachers
- Sonia García Jimènez
Prerequisites
There are no prerequisites.
Objectives and Contextualisation
This subject aims to provide second year students taking the Degree in Tourism with the computing skills necessary to carry out their work within tourism-sector companies, specifically within the subsector of intermediations and accommodation. This subject work on the basic Amadeus Global Distribution System (GDS) providing continuation with the optional subject e-commerce in tourism.
On completing this subject, students should be able to:
- Be familiar with the basic functioning of a GDS: Amadeus.
- Learn to search and analyse air transport services and fares offered by the airlines before select the best option no fit the specific customer’s needs.
- Know how to develop all the process to generate an air transport reservation with a global distribution system
- Be familiar with the basic functioning of a hotel-management software (PMS).
- Be familiar with the basic functioning of a travel agency-management software (Front Office).
- Apply communication techniques relevant to the tourism sector respecting diversity and plurality of ideas, people and situations
- Learn the basic Revenue Management principles.
Competences
- Behave ethically and adapt to different intercultural contexts.
- Critically interpret the context in which the tourism sector operates, from different perspectives deriving from theory, ideology and good practice.
- Develop a capacity for independent learning.
- Implement business communication techniques used by tourism organisations: internal, external and corporate.
- Manage human resources in tourism organisations.
- Propose creative alternative solutions to problems arising in the field of tourism management, planning, businesses and products.
- Self-assess the knowledge acquired.
- Use ICT tools (reservations software, travel agency and hotel management packages, etc.) in tourism management, planning and products.
- Use communication techniques at all levels.
- Work in a team.
Learning Outcomes
- Acquire skills in leadership and conflict management.
- Behave ethically and adapt to different intercultural contexts.
- Develop a capacity for independent learning.
- Manage human resources in tourism organisations.
- Self-assess the knowledge acquired.
- Use communication techniques at all levels.
- Use communication techniques to convey ideas about the state of the tourism sector.
- Use the communication techniques associated with tourism entities.
- Use travel agency, hotel and catering, and communication software in the tourism sector.
- Work in a team.
Content
I PART: GDS- AMADEUS
Unit 1: Introduction to Global distribution systems and their functionalities
Unit 2: Encoding and decoding
Unit 3: Air Availability
Unit 4: Air reservations
II PART: HOTEL PMS
Unit 5: Introduction to PMS main functions: reservations, profiles, cashiers options, back office interface and revenue management
Unit 6: Hotel reservations. Types of reservations, clients and rates.
Unit 7: Creation and maintenance of files and reservations and rooms managing
Unit 8: Front desk operations: check-in, check-out, invoicing and reports
III PART: TRAVEL AGENCIES MANAGEMENT SYSTEM
Unit 9: Introduction to management systems for travel agencies and their functionalities
Unit 10: Creation, control and file maintenance
Unit 11: Creation, control and closing travel records
Unit 12: Services invoicing and document generation
IV PART: INTRODUCTION TO REVENUE MANAGEMENT
Unit 13: Introducing basic Revenue Management principles.
Methodology
Teaching language:
Degree in tourism: Spanish
Degree in tourism in English: English
The subject is taught considering two different teaching and learning methodologies:
a) Theoretical methodology:
Classroom explanations type master-class of all the units.
b) Methodology for the practical part of the course:
Completion and presentation of class exercises and case studies (individual or group) making inquiries, reservations and airfare quotes related with the classroom explanations.
The virtual Campus will be used as an information complement and as alternative communication channel to classroom between students and professor. At the virtual campus the student will find the subject profile, the exercises and study cases, links to websites, software user's manuals and subject marks.
Annotation: Within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.
Activities
| Title | Hours | ECTS | Learning Outcomes |
|---|---|---|---|
| Type: Directed | |||
| Lectures | 15 | 0.6 | 9, 2, 3, 6, 5, 10, 8 |
| Practical classes | 15 | 0.6 | 1, 9, 2, 3, 4, 6, 5, 10, 8, 7 |
| Type: Supervised | |||
| Tutoring | 11 | 0.44 | 9, 2, 3, 6, 5, 8, 7 |
| Type: Autonomous | |||
| Paper creation | 6 | 0.24 | 1, 9, 2, 3, 6, 5, 10, 8, 7 |
| Study | 89 | 3.56 | 9, 3, 5, 8, 7 |
Assessment
The subject evaluation will be as follows:
Continuous assessment. The continuous assessment consists of the following system:
a) Realization of practical activities in Amadeus that will worth the 20% of final grade.
b) The performance of a practical test consisting in the realization of several bookings with Amadeus that will worth the 40% of final gradeand that will average with the practical activities with a minimum grade of 4.
c) Realization of practical activities that will worth the 30% of final grade (15% the Hotel PMS activities and 15% the Travel agencies front office ones).
d) Realization of one activity about Revenue Management that will worth the 10% of final grade.
Final exam.There will be a final exam with the entire contents of the course for students who have not passed the evaluation system referred in the previous point and for students with specific features (repeaters, mobile students, etc.) and that will worth the 100% of the final grade.
Resit exam. Those students who don't pass the final exam and that obtain a mark over 3,5 will have the chance to do this exam. The maximum final grade to be obtained is of a 5 out of 10.
Assessment Activities
| Title | Weighting | Hours | ECTS | Learning Outcomes |
|---|---|---|---|---|
| Amadeus practical exam | 40% of final mark | 2 | 0.08 | 1, 9, 3, 5, 8 |
| Practical activities | 60% of final mark | 12 | 0.48 | 1, 9, 2, 3, 4, 6, 5, 10, 8, 7 |
Bibliography
Amadeus España (2009): Manual de Amadeus Selling Platform, Madrid.
Amadeus España (2009): Prontuario de Amadeus Ticketing, Madrid.
Amadeus España (2009): Prontuario de Reservas, tarifas y emisión, Madrid.
Del Pico, Fátima. (1997): Manual de Reservas Savia Amadeus, Madrid: Opentour Ediciones.
Micros-Sysme-Hotel España (2006): Manual de producto: Sysme-Hotel , Madrid.
Pipeline Software (2007):Manual de producto: Orbis, Castellón.
Software
GDS: AMADEUS
HOTEL PMS
FRONT OFFICE: ORBIS