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2022/2023

The Profile of the Mediator

Code: 44688 ECTS Credits: 10
Degree Type Year Semester
4317933 Mediation in Families and in Private Law OB 0 1

Contact

Name:
Laura Arnau Sabates
Email:
laura.arnau@uab.cat

Use of Languages

Principal working language:
catalan (cat)

Other comments on languages

The language of communication can be in Catalan or Spanish in function of the personal situation of each one

Teachers

Ricardo Fernando de la Rosa Fernandez
Patricia Olmos Rueda

External teachers

Sònia Miguel

Prerequisites

There are no prerequisits

Objectives and Contextualisation

This module aims to acquire the skills and psychosocial bases necessary to intervene in mediation, taking into account the requirements of the context and the legal and administrative framework linked to the act of mediation. Likewise, it also aims to understand the role of the mediator and the code of ethics and apply techniques and strategies (of communication, negotiation and mediation) to know how to manage and develop efficient and effective mediation.

Competences

  • Carry out collaborative negotiation processes correctly and identify the attitudes and behaviour of the other party.
  • Communicate clearly, persuasively and unambiguously to both expert and non-expert audiences.
  • Identify and apply the basic and general principles of the legal system in different socio-educational mediation actions.
  • Plan and carry out research and disseminate the culture of mediation.
  • Show a commitment to ethics and gender in mediation.
  • Solve problems in new or little-known situations within broader (or multidisciplinary) contexts related to the field of study.
  • That students have the learning skills that enable them to continue studying in a way that will be largely self-directed or autonomous.

Learning Outcomes

  1. Analyse and interpret information systematically.
  2. Apply strategies to generate a a climate of respectful, pleasant and stimulating dialogue.
  3. Apply the current regulations concerning mediation to the different mediation actions.
  4. Demonstrate a good knowledge of verbal and non-verbal language (gestures, tone of voice, facial expressions, etc.) and adapt them in each situation.
  5. Demonstrate a positive and respectful attitude towards the rest of the team and /or clients.
  6. Identify the options for mediation in complex contexts.
  7. Identify the regulatory and legal context of different areas of mediation.
  8. Listen actively to improve, evaluate and taken fair and coherent decisions in favour of the common good.
  9. Produce and communicate a report of the results.
  10. Recognise and express opinions assertively and respectfully.
  11. Respect the opinions, values and cultures of the rest of the team and/or clients.
  12. Show a respectful and tolerant attitude in the face of diversity of clients and professionals.
  13. Systemmaticall review production, tasks and activities that are carried out individually and in groups.

Content

  • Profile of the mediator. Techniques, functions and competencies necessary to develop an effective mediation.
  • The communication. Type of communication (verbal, gestural, graphic etc.), the elements that facilitate and hinder communication, communication process, phases, techniques and skills for assertive communication.
  • The legal regulation of mediation. Catalan, Spanish and European legal framework.
  • The figure of the mediator. Rights and duties.
  • The service provision contract and its specificities.

Methodology

This module is developed through directed, supervised and autonomous activities that are characterized by:

  • Presentations with invited experts
  • Solving cases, exercises and practical problems in person and virtually
  • Problem simulation and role playing
  • Forums and debates
  • Tutorials
  • Personal study
  • Reading articles and reports

Annotation: Within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.

Activities

Title Hours ECTS Learning Outcomes
Type: Directed      
Directed activities 75 3 1, 3, 2, 4, 5, 7, 9, 12, 10, 11
Type: Supervised      
Supervised activities 37.5 1.5 1, 3, 7, 6, 13
Type: Autonomous      
Autonomous activities 137.5 5.5 1, 3, 2, 4, 5, 7, 9, 8, 6, 12, 10, 11

Assessment

Thismodule is evaluated according to this evidences:

  • Attendance and active participation in forums, debates, etc.
  • Complementary activities (critical reflection, writing with contributions from the conference to the professional practice of mediation, etc.)
  • Delivery of case resolution exercises
  • Delivery of reports

The final mark of this module will be established following the proportions detailed in the table of assessment activities.

Copying or plagiarism, in any type of assessment test, constitutes a crime, and will be penalized with a 0 as a grade for the subject, losing the possibility of recovering it. A work or activity will be considered "copied" when it reproduces all or a significant part of the work of another colleague. A work or activity will be considered "plagiarized" when a part of an author's text is presented as one's own without citing the sources, regardless of whether the original sources are on paper or in digital format. https://wuster.uab.es/web_argumenta_obert/unit_20/sot_2_01.html

Likewise, to pass this module, it is also necessary to demonstrate good general communication skills, both orally and in writing, and a good command of the language or languages listed in the teaching guide. In all activities, linguistic correction, writing and formal aspects of presentation will be taken into account. Students must be able to express themselves fluently and correctly and must show a high degree of understanding of academic texts.

Assessment Activities

Title Weighting Hours ECTS Learning Outcomes
Additional activities 10% 0 0 1, 7, 6
Attendance and active participation 10% 0 0 2, 4, 5, 8, 12, 11, 13
Case resolution exercises 40% 0 0 1, 3, 7, 9, 6
Work assignments/final report 40% 0 0 1, 3, 2, 4, 7, 9, 8, 6, 12, 10, 13

Bibliography

Serrano, S. (2003). El regal de la comunicació. Ara Llibres

Suares, M. (2005). Mediación. Conducción de disputas, comunicación y técnicas.  Paidós.

Ury, W. (2012). Supere el No. Como negociar con personas que adoptan posiciones inflexibles. Gestión 2000.

Usmanova, E., Khokhlova, E., & Fedoseev, R. (2021). Mediation and communication practices in education. Revista Tempos e Espaços em Educação, 14(33), e16562. http://dx.doi.org/10.20952/revtee.v14i33.16562

 

Software

It does not require specific software