This version of the course guide is provisional until the period for editing the new course guides ends.

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2022/2023

Integrated Management Models: Corporate Quality and Security

Code: 104016 ECTS Credits: 6
Degree Type Year Semester
2502501 Prevention and Integral Safety and Security OB 3 2

Contact

Name:
Armando Equeter Leva
Email:
armando.equeter@uab.cat

Use of Languages

Principal working language:
spanish (spa)
Some groups entirely in English:
No
Some groups entirely in Catalan:
No
Some groups entirely in Spanish:
No

Other comments on languages

Students have to present the PEC's in English.

Prerequisites

This subject doesn't have any pre-requierments.

Objectives and Contextualisation

The objective of the course is to ensure that at the end of the course, students are able to develop and implement the key requirements of a quality management system based on the ISO 9001 and Total Quality standards, integrated into other management systems within of the Corporate Security framework.

Competences

  • Be able to adapt to unexpected situations.
  • Be able to communicate efficiently in English, both orally and in writing.
  • Carry out analyses of preventative measures in the area of security.
  • Generate innovative and competitive proposals in research and in professional activity developing curiosity and creativity.
  • Identify the resources necessary to respond to management needs for prevention and integral security.
  • Identify, manage and resolve conflicts.
  • Know how to communicate and transmit ideas and result efficiently in a professional and non-expert environment, both orally and in writing.
  • Make changes to methods and processes in the area of knowledge in order to provide innovative responses to society's needs and demands.
  • Respond to problems applying knowledge to practice.
  • Show respect for diversity and the plurality of ideas, people and situations.
  • Students must be capable of applying their knowledge to their work or vocation in a professional way and they should have building arguments and problem resolution skills within their area of study.
  • Students must be capable of collecting and interpreting relevant data (usually within their area of study) in order to make statements that reflect social, scientific or ethical relevant issues.
  • Students must be capable of communicating information, ideas, problems and solutions to both specialised and non-specialised audiences.
  • Students must develop the necessary learning skills to undertake further training with a high degree of autonomy.
  • Students must have and understand knowledge of an area of study built on the basis of general secondary education, and while it relies on some advanced textbooks it also includes some aspects coming from the forefront of its field of study.
  • Take account of social, economic and environmental impacts when operating within one's own area of knowledge.
  • Use the capacity for analysis and synthesis to solve problems.
  • Work in institutional and interprofessional networks.

Learning Outcomes

  1. Analyse the preventative interventions in matters of security, environment, quality and social corporate responsibility and identify the inherent risk factors.
  2. Analyse the situation and identify the points that are best.
  3. Be able to adapt to unexpected situations.
  4. Be able to communicate efficiently in English, both orally and in writing.
  5. Generate innovative and competitive proposals in research and in professional activity developing curiosity and creativity.
  6. Identify the resources necessary for managing security, the environment, quality and social corporate responsibility.
  7. Identify the social, economic and environmental implications of the academic and professional activities in the field of self-knowledge.
  8. Identify, manage and resolve conflicts.
  9. Know how to communicate and transmit ideas and result efficiently in a professional and non-expert environment, both orally and in writing.
  10. Propose new methods or well-founded alternative solutions.
  11. Propose viable projects and actions that promote social, economic and environmental benefits.
  12. Respond to problems applying knowledge to practice.
  13. Show respect for diversity and the plurality of ideas, people and situations.
  14. Students must be capable of applying their knowledge to their work or vocation in a professional way and they should have building arguments and problem resolution skills within their area of study.
  15. Students must be capable of collecting and interpreting relevant data (usually within their area of study) in order to make statements that reflect social, scientific or ethical relevant issues.
  16. Students must be capable of communicating information, ideas, problems and solutions to both specialised and non-specialised audiences.
  17. Students must develop the necessary learning skills to undertake further training with a high degree of autonomy.
  18. Students must have and understand knowledge of an area of study built on the basis of general secondary education, and while it relies on some advanced textbooks it also includes some aspects coming from the forefront of its field of study.
  19. Use the capacity for analysis and synthesis to solve problems.
  20. Weigh up the risks and benefits of both your own proposals for improvement and those of others.
  21. Work in institutional and interprofessional networks.

Content

 
- Introduction to Quality Management: sources, theories, concepts and approaches.

- Product safety and Quality Management Systems.
 
- ISO standards: concepts, regulatory framework, evolution and structure.

- Process implementation of ISO standards:; ISO 9001: 2015 standard

- Process management; Process maps.

- Extension of regulatory systems.

- Integrated Management System: ISO 9001-ISO 14001 - ISO 45001.

- Models for the implementation of the Total Quality Management: Scope.

- Models for the implementation of the Total Quality Management: Techniques CPK, SPC, AMFE, 8D, .....

- EFQM model.

- Interrelations and differences between EFQM and ISO 9001.

- Work teams in the field of Quality Management: "Quality Circles".

- Corporate Security.

- Quality Management in the Public Administration.

Methodology

Taking into account that the modality of the class is Online and with the aim of achieving the learning objectives described in this Guide, we will develop a methodology that combines the individual study from the Agenda, with the work of realistic practical cases.
 
In the practices of the subject, exercises and practical cases will be carried out in  English, so that the student can demonstrate their knowledge and the application of Quality Management models and standards in the international framework.

It is important to mention that the main objective of the video classes is to resolve the doubts related to the syllabus, therefore, it is essential to prepare the topics before each session.

A forum of doubts will also be created where the students will add questions and clarifications of the subject.

Annotation: Within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.

Activities

Title Hours ECTS Learning Outcomes
Type: Directed      
Evaluation 4 0.16 3, 18, 17, 14, 21
Online classes to ask questions about practical exercises and the guide book 12 0.48 3, 2, 9, 7, 8, 20, 10, 18, 17, 16, 14, 15, 13, 21
Type: Supervised      
FORUMS for consultation and debate about doubts on the temary and practical exercises 24 0.96 2, 9, 12, 1, 5, 7, 8, 20, 17, 16, 14, 13, 21, 19
Type: Autonomous      
Practical exercises (PEC's) 110 4.4 3, 2, 12, 1, 5, 6, 7, 8, 20, 10, 11, 18, 17, 16, 14, 15, 13, 21, 19

Assessment

The continuous EVALUATION will consist of:

- 4 individual practical exercises (PEC's) whose weight in the evaluation will be 50% of the overall grade: Each student must design the quality management plan for a specific business situation of free choice, using the models and methodologies of management proposed in the course syllabus. The exercises must be done in English. In order to be eligible for continuous evaluation, a minimum of 3 PECs must be completed.

- 2 Final exams that will consist of conceptual short-answer questionnaire-type questions about the contents of the course manual and the management models studied during the course with a weight of 50% of the evaluation grade. It is necessary to obtain a minimum grade of 4 to compute in the continuous evaluation.

RECOVERY:

In case of not passing the evaluation, the students will be able to do a recovery test on the scheduled date and time, which will deal with all the contents of the program. To participate in the recovery, students must have been previously evaluated in a set of activities, whose weight is equivalent to a minimum of two thirds of the total grade for the subject. However, the grade that will appear in the file will be a maximum of 5-Approved.

WARNING: "Notwithstanding other disciplinary measures deemed appropriate, and in accordance with current academic regulations, irregularities committed by a student that may lead to a variation of the grade will be graded with a zero (0). For example, plagiarism, copy, let copy …… an evaluation activity, will imply suspending this evaluation activity with a zero (0). Evaluation activities qualified in this way and by this procedure will not be recoverable."

Assessment Activities

Title Weighting Hours ECTS Learning Outcomes
Individual practical exercises(PEC's) 50% 0 0 3, 2, 4, 9, 12, 1, 5, 6, 7, 8, 20, 10, 11, 18, 17, 16, 14, 15, 13, 21, 19
Final exam 50% 0 0 3, 18, 17, 14, 21

Bibliography

RECOMMENDED BIBLIOGRAPHY

- Jiménez  Tello, P. y Equeter Leva, A. (2021) . “Modelos integrados de gestión: Calidad  y Seguridad Corporativa”. Escuela de Prevención y Seguridad Integral- Universidad Autónoma de Barcelona.

- CEN (2015). ISO 9001-Sistemas de gestión de la calidad. Requisitos. AENOR.

- CEN (2015). ISO 14001-Sistemas de gestión ambiental .Requisitos con orientación para su uso. AENOR.

- ISO (2018). ISO 45001-Sistemas de gestión de la seguridad y salud en el trabajo. Requisitos con orientación para su uso. ISO

- European Foundation for Quality Management (2004). EFQM framework for corporate social responsability. EFQM

- Fundación Europea para la Gestión de la Calidad,. (2003). Manual EFQM de Excelencia: pequeñas y medianas empresas (PYMES). EFQM

 

FURTHER  READING :

- AlaInversa (2014). Plus Consulting gestión empresarial. ivoox (http://www.ivoox.com/podcast-plus-consulting-gestion-empresarial_sq_f191540_1.html)

- Berruezo, David. (2006). Mario Nissim (Video). YouTube. (https://www.youtube.com/watch?v=5bkpbNDMiFU)

- Jiménez Tello, P. (2009)  “Auditoria Universitaria de Calidad: La evaluación como conquista social ante la competencia universitaria global”. VDM Verlag Dr. Müller.

- Velasco Sánchez, Juan (2010) . “Gestión de calidad: mejora continua y sistemas de gestión de calidad: teoría y práctica”. Pirámide.

- Camisón, Cesar (2007). “Gestión de la Calidad: Conceptos, Enfoques. Modelos y Sistemas".  Pearson Educación.

- Casadeus, M. (2005)  “Calidad práctica. Una guía para no perderse en el mundo de la calidad”. Prentice/Hall/Finantial Times.

Software

This assignment does not require specific software.