Degree | Type | Year | Semester |
---|---|---|---|
2502904 Hotel Management | OB | 2 | 1 |
There are no prerequisites.
The subject Rooms Division Management I pretends to analyze the performance parameters of the department in order to teach to the students of the second course of the Degree in Hospitality Management how to manage the department in an efecctive way as well as to offer an extensive knowledge of it.
1. RESERVATIONS
1.1 Concept of reservation. Generalities. The customer's cycle
1.2 Organisation and functions of the department
1.3 Prices and rates
1.4 Occupancy and frequenty indexes
1.5 Types of reservation: individuals, groups, serials, confirmed, garanted, etc.
1.6 Contracting, conditions and rates appliable. Distribution channels.
1.7 Sale with variable prices: revenue management.
1.8 Types of vouchers
1.9 Commissions, discounts and net prices
1.10 Diposits and prepayments
1.11 Traitment of failed reservations
1.12 Interdepartamental coordination
2. RECEPTION
2.1 Functions depending on the working shifts
2.2 Front desk operations
2.3 Overbooking
2.4 Interdepartamental coordination
3. CONSIERGE DEPARTMENT
3. Functions and operative
Annotation: Within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.
Title | Hours | ECTS | Learning Outcomes |
---|---|---|---|
Type: Directed | |||
Lectures | 43 | 1.72 | 1, 9, 11, 10, 4, 8, 5 |
Problems solving | 14 | 0.56 | 2, 9, 11, 7, 12 |
Type: Supervised | |||
Tutoring | 12 | 0.48 | 1, 2, 9, 11, 10, 4, 3, 8, 7, 6, 5 |
Type: Autonomous | |||
Paper creation | 34 | 1.36 | 1, 2, 9, 11, 10, 4, 3, 8, 7, 6, 5, 12 |
Study | 40 | 1.6 | 1, 2, 9, 11, 10, 4, 3, 8, 7, 6, 5 |
The evaluation of the subject will be:
Continuous evaluation. The continuous evaluation states of the following system:
a) The realisation of activities that will count 15% of the final mark.
b) The realisation of a compulsory work that will count 30% of the final mark.
c) The realisation of two mid-term exams that will include all the content and that will cost 25% of the final mark each one of them.
Final evaluation. Final examination (all the content).
Day and hour established, according to academic calendar in the Official Programming of the Centre (EUTDH).
There will be a final examination with all the content of the subject for those students that have not surpassed the system of evaluation contemplated in the previous point and for those students with special characteristics (repeaters, students with mobility, etc.) and that will count 100% of the final mark.
Resit exam. Day and hour established, according to academic calendar in the Official Programming of the Centre (EUTDH).
Headed to the students that in the final evaluation have obtained a mark between 3,5 and 5. The qualification of this re-evaluation will not surpass the 5 as final mark.
Modality of examination to define by the subject's professor.
Title | Weighting | Hours | ECTS | Learning Outcomes |
---|---|---|---|---|
Compulsory paper | 25% of final mark | 2 | 0.08 | 1, 2, 9, 11, 10, 4, 3, 8, 7, 6, 5, 12 |
Mid-term exam 1 | 30% of final mark | 2 | 0.08 | 1, 2, 9, 11, 10, 4, 3, 8, 7, 5 |
Mid-term exam 2 | 30% of final mark | 2 | 0.08 | 1, 2, 9, 11, 10, 4, 3, 8, 7, 6, 5 |
Practical activities | 15% of final mark | 1 | 0.04 | 1, 2, 9, 11, 10, 4, 3, 8, 6, 5, 12 |
Atienza Sobrino, Verónica. Procesos de gestión de departamentos del área de alojamiento Verónica Atienza Sobrino. Malaga: ICeditorial, 2012. Print.
Corral Mestas, Fernando. Manual de recepción hotelera principios y técnicas / Fernando Corral Mestas. Oviedo: Septem Ediciones, 2012. Print.
Gallego, Jesús Felipe. (2002). Gestión de hoteles: una nueva visión. Madrid: Paraninfo.
Good Housekeeping Practices in Hotels. Barcelona: Centro de Actividad Regional para la Producción Limpia, 2006. Print.
morale. “Crece inversión en Reservas Hoteleras.” Portafolio (2006): n. pag. Print.
Parrilla, Patricia. (2006). Operaciones de Recepción. Gestione las tareas administrativas de recepción de forma eficaz. Vigo: Ideas propias Editorial.
Talón, Pilar (2016). Fundamentos de Dirección Hotelera. Madrid: Editorial Síntesis.
Vaquero González, Juliana. Recepción en alojamientos : recepción y atención al cliente. Manual / Juliana Vaquero González. Madrid: Editorial CEP S.L., 2013. Print.
Villanueva López, Raúl. Organización y prestación del servicio de recepción en alojamientos Raúl Villanueva López. Antequera, Málaga: Innovación y Cualificación, 2012. Print.
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