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Social mediation for translators and interpreters

Code: 101457 ECTS Credits: 3
Degree Type Year Semester
2500249 Translation and Interpreting OT 4 2


Marta Arumi Ribas

Use of Languages

Principal working language:
catalan (cat)
Some groups entirely in English:
Some groups entirely in Catalan:
Some groups entirely in Spanish:

Other comments on languages

This subject is taught in two vehicular languages: Catalan and Spanish


Sofía Garcia Beyaert
Marta Arumi Ribas



Objectives and Contextualisation

The aim of this subject is to provide an introduction to the knowledge and practical abilities necessary to manage linguistic and cultural communication between people and communities of different origins. The focus is on social and linguistic plurality in terms of gender, ethnicity and origin.


On successfully completing this subject, students will be able to:

Demonstrate assimilation and understanding of the basics of public service interpreting in public institutions such as hospitals, schools, courts, etc.

Demonstrate having acquired basic notions of public service interpreting and intercultural mediation.

Demonstrate proficiency as regards the professional aspects of public service interpreting.

Demonstrate knowledge of the methodological principles that govern public service interpreting.

Demonstrate awareness of the different social actors requiring translation and interpreting services.



  • Students must demonstrate they know the constraints, agents and institutions involved in the translation and interpretation.

Learning Outcomes

  1. Critically assessing different environments where translation and interpretation are being developed: Critically assessing different environments where translation and interpretation are being developed.
  2. Students must demonstrate they know the main social agents using translation and interpretation services: Students must demonstrate they know the main social agents using translation and interpretation services.


  • Definition of the concept and functions of public service interpreting and social mediation in their contexts (schools, hospitals, courts, etc.).
  • Differences between public service interpreting and intercultural mediation.
  • Competences of the public service interpreter.
  • The role of the interpreter in intercultural mediated communication.
  • Codes of ethics.
  • Strategies for decision-making in the case of ethical dilemma in liaison interpreting in a social context.
  • Case study of illustrative situations in contexts of public service interpreting


  • Lectures
  • Debates
  • Case Studies
  • Additional readings 
  • Conferences of professionals in the field of PSI and mediation

 Formative activities:

  • Elaboration of personal reflections in relation to the proposed readings. 
  • Oral presentations about the cases of conflict analysed and reading material.
  • Oral presentations of individual or group assignments. 
  • Exercises. 

Annotation: Within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.


Title Hours ECTS Learning Outcomes
Type: Directed      
Exercises 5 0.2 2, 1
Lectures 7.5 0.3 2, 1
Oral presentations 5 0.2 2, 1
Role play exercises 5 0.2 2, 1
Type: Supervised      
Individual and group assignments 8.5 0.34 2, 1
Personal reflections on the reading material 8.5 0.34 2, 1
Type: Autonomous      
Preparation of oral presentations 10 0.4 2, 1
Reading assignments 11 0.44 2, 1
Searching for and watching audiovisual material related to social mediation 7.5 0.3 2, 1



In case of retaking, maximum grade will be 5 (Pass).



Assessment is continuous. Students must provide evidence of their progress by completing various tasks and tests. Tasks and tests deadlines will be indicated in the course schedule on the first day of class. The information on assessment activities and their weighting is a guide. The subject's lecturer will provide full information when teaching begins.


When publishing final marks prior to recording them on students' transcripts, the lecturer will provide written notification of a date and time for reviewing assessment activities. Students must arrange reviews in agreement with the lecturer.

Missed/failed assessment activities

Students may retake assessment activities they have failed or compensate for any they have missed, provided that those they have actually performed account for a minimum of 66.6% (two thirds) of the subject's final mark and that they have a weighted average mark of at least 3.5.

The lecturer will inform students of the procedure involved, in writing, when publishing final marks prior to recording them on transcripts. The lecturer may set one assignment per failed or missed assessment activity or a single assignment to cover a number of such activities. Under no circumstances may an assessment activity worth 100% of the final mark be retaken or compensated for.

Classification as "not assessable"

In the event of the assessment activities a student has performed accounting for just 25% or less of the subject's final mark, their work will be classified as "not assessable" on their transcript.

Misconduct in assessment activities

Students who engage in misconduct (plagiarism, copying, personation, etc.) in an assessment activity will receive a mark of “0” for the activity in question. In the case of misconduct in more than one assessment activity, the student involved will be given a final mark of “0” for the subject. Assessment activities in which irregularities have occurred (e.g. plagiarism, copying, impersonation) are excluded from recovery.

Assessment Activities

Title Weighting Hours ECTS Learning Outcomes
First assessed task: content exam I 30% 2 0.08 2, 1
Fourth assessed task: content exam II 30% 2 0.08 2, 1
Second assessed activity: class presentation of the group work 30% 2 0.08 2, 1
Third assessed activity: individual report of the group work 10% 1 0.04 2, 1


ANGELELELLI, Claudia (2004): Medical Interpreting and Cross Cultural Communication. Cambridge University Press, Cambridge, UK.

ARUMÍ, Marta (2017). The fuzzy boundary between the roles of interpreter and mediator in the public services in Catalonia: Analysis of interviews and interpreter-mediated interactions in the health and educational context. Across Languages and Cultures. 18:2. 195-218. https://ddd.uab.cat/pub/artpub/2017/204656/Arumi-post_print.pdf

ARUMÍ, Marta i GARCÍA BEYAERT, Sofía. (2018). ¿Puente o pasaje? Mediación intercultural e interpretación en los servicios públicos como figuras complementarias para la salud en la diversidad. A Mendoza et. al. (ed.). la mediacion intercultural en la atencion sanitaria a inmigrantes y minorias etnicas. modelos, estudios, programas y práctica profesinal.

COHEN-ÉMERIQUE, Margalit (2000): “La négotiation interculturelle, phase essentielle de l’intégration des migrants”, Hommes et Migrations, núm. 1208, pàg. 9-13.

GARCIA-BEYAERT S,BANCROFT MA, ALLEN K, CARRIERO-CONTRERAS G, SOCARRÁS-ESTRADA D. Ethics and Standards for The Community Interpreter® - An International Training Tool. Cult Lang Press. 2015; URL: https://ddd.uab.cat/pub/recdoc/2015/218104/Garcia-Beyaert_et_al_2015_TCii_Ethics_and_Standards.pdf

GARCÍA-BEYAERT, Sofía y SERRANO PONS, Jordi (2009). Recursos para superar las barreras lingüístico-culturales en los servicios de salud. A: Joaquín Morera Montes et al (eds.) Manual de atención al inmigrante. URL: https://www.academia.edu/23702094/Recursos_para_superar_las_barreras_ling%C3%BC%C3%ADstico_culturales_en_los_servicios_de_salud

GENERALITAT DE CATALUNYA (Departament de Salut): Pla director d’immigració en l’àmbit de la salut  http:// www.gencat/salut/immigracio.htm

GRUPO TRIÁNGULO(2007): ”Guía para la mediación intercultural. Marco, proceso e instrumento de evaluación”, Cuadernos de Mediación Intercultural, núm. 1.

HALE, Sandra (2007). Community Interpreting.Great Britain: PalgraveMcMillan.

HALE, Sandra: La Interpretación comunitaria : la interpretación en los sectores jurídico, sanitario y social, 2010. [Localización UAB: https://cataleg.uab.cat/iii/encore/record/C__Rb1911285?lang=cat]

HALL, E.T. i M.R. HALL (1990): Understanding Cultural Differences. Yarmouth, Intercultural Press.

HARRIS, Philip R. i MORAN, Robert T. (1991): Managing Cultural Differences. Gulf Publishing, Houston Texas.,

KATAN, David (2004): Translating Cultures. An Introduction for Translators, Interpreters and Mediators. St. Jerome Publishing, Manchester, UK & Northampton MA.

LEWIS, Richard: When Cultures Collide: Managing Successfully Across Cultures. Nicholas Brealey, London, 2000.

LINGUAMÓN (coord.) (2010). Els serveis de traducció, interpretació i mediació en els processos d’acolliment lingüístic a Catalunya. Barcelona: Linguamon – Casa de les Llengües. Disponible electrònicament a: http://www10.gencat.cat/casa_llengues/binaris/informe_linguamon_serveis_interpretacio_immigracio_tcm302-116935.pdf

MIRAS (2011):Comunicar en la diversitat. Intèrprets, traductors i mediadors als serveis públics. | http://www10.gencat.cat/casa_llengues/binaris/informe_miras_ispc_2011_tcm302-177894.pdf

VALERO GARCÉS, Carmen (2002). Traducir de y para los que llegan: una incipiente realidad. Carmen VALERO GARCËS; Guzmán Mancho Barés (eds.). Traducción e Interpretación en los Servicios Públicos. Nuevas necesidades para nuevas realidades. Community interpreting and translating: new needs for new realities. Alcalá de Henares: Universidad de Alcalá –Servicio de Publicaciones, 61-70.

VALERO GARCÉS, Carmen (2006). Formas de mediación intercultural. Traducción e Interpretación en los servicios públicosMadrid: Editorial Comares.


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