Business Process Management
Code: 104609 ECTS Credits: 6| Degree | Type | Year | Semester |
|---|---|---|---|
| 2501232 Business and Information Technology | OB | 2 | 2 |
Contact
- Name:
- Ana Cristina Domingo Troncho
- Email:
- anacristina.domingo@uab.cat
Teaching groups languages
You can check it through this link. To consult the language you will need to enter the CODE of the subject. Please note that this information is provisional until 30 November 2023.
Teachers
- Pere Vilagut Abad
Prerequisites
The development of the subject does not include any prerequisite of previous knowledge to be able to study it.
Objectives and Contextualisation
The main objective of the course is to know the main processes of a company, understand methodologies for continuous improvement and learn the impact of managing by processes. In addition, the course seeks to bring students closer to the professional field through their laboratory practices and the organization of seminars led by various professionals with long experience in helping companies to manage by processes. All of this, without forgetting technology and people, key elements in Process Management.
Competences
- Capacity for working in teams.
- Demonstrating a concern for quality in the objectives and development of the work.
- Make changes to methods and processes in the area of knowledge in order to provide innovative responses to society's needs and demands.
- Proving they know the dynamic nature of technology and innovation and their effect in the change of organisations.
- Students must be capable of adapting to new situations and new knowledge that may lead to new analysis and different stances.
- Students must be capable of collecting and interpreting relevant data (usually within their area of study) in order to make statements that reflect social, scientific or ethical relevant issues.
- Students must be capable of communicating information, ideas, problems and solutions to both specialised and non-specialised audiences.
- Students must prove they know where and why organizations use technology, emphasizing the integrative role of technology in organisations.
- Take account of social, economic and environmental impacts when operating within one's own area of knowledge.
Learning Outcomes
- Analyse a situation and identify its points for improvement.
- Communicating with experts of other fields and non-experts.
- Demonstrating a concern for quality in the objectives and development of the work.
- Develop critical thinking and reasoning.
- Propose new methods or well-founded alternative solutions.
- Propose viable projects and actions to boost social, economic and environmental benefits.
- Students must be capable of adapting to new situations and new knowledge that may lead to new analysis and different stances.
- Students must be capable of searching and analysing information of different sources.
- Students must prove they know where and why organizations use technology, emphasizing the integrative role of technology in organisations.
- Understanding the dynamic nature of technology.
- Valuing the multidimensional nature of the relationships between technology and functional processes and areas of a company.
- Working in teams, sharing knowledge and communicating it to the rest of the team and the organisation.
Content
1. Introduction to Business Process
Process definition
Basic elements of a process
Classification of processes
Michael Porter's value chain
Key company processes
2. Process Approach
Functional organizations
Hierarchized
Based on processes
How to focus an organization to processes?
Stages of the methodology
Tools
Flowcharts, concepts
Measurement of processes
Continuous improve
Reengineering
3. Fundamentals of BPM (Business Process Management)
Theoretical framework of BPM management
Current challenges of management
Why BPM?
What is BPM?
Functional areas of the BPM
Continuous improve
Classifications of processes
Process Life Cycle
BPM organization
4. Introduction to Enterprise Architecture
Bases of Enterprise Architecture
Main frameworks of Enterprise Architecture
5. BPM Solutions
Main players in the BPM market
6. BPM Methodology
Implementation warnings
Methodology
Lecturer - Students Relationship
The general and relevant information about the subject that details the contents of the teaching guide, such as the conditions for work assignments, will be published on the Virtual Campus and may be subject to changes in the programming for reasons of adaptation to possible incidents. The Virtual Campus will always be informed about these changes as it is understood that the Virtual Campus is the usual mechanism for exchanging information between teacher and student.
Languages
The classes will be done mostly in Catalan or Spanish, although the appearance of terms in English is very common. The written material or support for the subject (notes, bibliography, references or even statements of practices, exercises or cases) can be provided either in Catalan or Spanish or in English and in this case the use of the English language It can be not exceptional but usual.
Theoretical classes, cases, seminars, and sessions for solving exercises
In the face-to-face sessions is where the basic contents that students need to enter in the subjects that make up the program are presented. At the same time, the possible ways to complete or deepen the information received in these sessions are indicated.
During the sessions, the case method can also be used as a teaching tool. These sessions can be complemented with seminars, workshops and conferences conducted or supervised by the teaching team of the subject.
Laboratory Practices
These sessions will work on teams and the use of BPM tools will be encouraged, recommending Bizagi.
During the course, teamwork and the collaborative exchange of information and tools for solving problems will be encouraged. However, the final learning process must be individual, highlighted by the autonomous activity of each student, who will have to complement and enrich the work initiated in the course's directed sessions. The supervised activity, around regular tutorials and sporadic consultations carried out during the course, is also an indispensable tool in acquiring the knowledge that the subject provides.
Please note that the proposed teaching methodology may undergo some modifications according to the restrictions imposed by the health authorities on on-campus courses.
Annotation: Within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.
Activities
| Title | Hours | ECTS | Learning Outcomes |
|---|---|---|---|
| Type: Directed | |||
| Classroom practices and seminars | 10 | 0.4 | 11, 10, 7, 3, 9 |
| Laboratory practices | 10 | 0.4 | 1, 11, 2, 7, 3, 4, 5, 6, 8, 12 |
| Theoretical classes and case studies | 29.5 | 1.18 | 11, 10, 7, 3, 9 |
| Type: Supervised | |||
| Tutorial | 15 | 0.6 | 1, 3, 5 |
| Type: Autonomous | |||
| Preparation of practices and exercises | 43 | 1.72 | 2, 7, 3, 4, 8 |
| Study | 40 | 1.6 | 1, 7, 3, 5, 6, 8 |
Assessment
"This subject/module does not offer the option for comprehensive evaluation."
The evaluation of the subject will be carried out continuously throughout the semester, and is organized based on the following learning evidences:
- Laboratory practices programmed during the semester: to work in depth and in team some specific cases. The results must be submitted in writing through the Virtual Campus of the subject, and an oral additional presentation may also be requested.
- Seminars organized during the course, which complement the teaching activity and allow the intervention of other actors in the learning process,
- Class participation and other exercises: It is a question of favoring not only the attendance, but especially the participation of the students in the sessions of class, through exercises, discussion of cases, etc. with individual and / or group work. By their nature, only students present can be taken into account, and they can not be retrieved or delivered later.
- Final Exam: in order to consolidate individually the set of concepts, techniques and processes worked throughout the course
The final mark of the subject will be obtained from the weighted sum of the notes of the various evidences, taking into account that each one of the mentioned components has a different specific weight. The following calculation will be used:
N = 45% (Labor Practices) + 9% (Seminars) + 6% (Participation) + 40% (Final Exam)
It will be a necessary condition to carry out this calculation that the student has rigged (and therefore has a different zero score) activities in each of the four components, and that the qualification obtained in the Final Exam is equal to or greater than 3.5.
The RETAKE process described below will be eligible for students who have not passed the subject applying the aforementioned criteria and who are in one of the following situations:
- They meet the conditions to carry out the previous calculation, but the total grade obtained is equal to or greater than 3,5 and less than 5 (3,5 <= N <5)
- They obtained a qualification of less than 3.5 in the set of individual written tests, but if the weightings described above were applied, the final grade of the subject would be 5 or higher
It is considered that a student who realizes at least some of the components of the continuous evaluation can no longer be considered as NOT AVALUABLE
Calendar of evaluation activities
The dates of the evaluation activities (exercises, assignments ...) will be announced well in advance during the semester.
The date of the final exam is scheduled in the assessment calendar of the Faculty.
"The dates of evaluation activities cannot be modified, unless there is an exceptional and duly justified reason why an evaluation activity cannot be carried out. In this case, the degree coordinator will contact both the teaching staff and the affected student, and a new date will be scheduled within the same academic period to make up for the missed evaluation activity." Section 1 of Article 115. Calendar of evaluation activities (Academic Regulations UAB). Students of the Faculty of Economics and Business, who in accordance with the previous paragraph need to change an evaluation activity date must process the request by filling out an Application for exams' reschedule at https://eformularis.uab.cat/group/deganat_feie/application-for-exams-reschedule
Grade revision process
After all grading activities have ended students will be informed of the date and way in which the course grades will be published. Students will be also be informed of the procedure, place, date and time of grade revision following University regulations.
Retake Process
"To be eligible to participate in the retake process, it is required for students to have been previously been evaluated for at least two thirds of the total evaluation activities of the subject." Section 3 of Article 112 ter. The recovery (UAB Academic Regulations). Additionally, it is required that the student to have achieved an average grade of the subject between 3.5 and 4.9.
The date of the retake exam is posted in the calendar of evaluation activities of the Faculty. Students taking this exam and passing will get a grade of 5 for the subject. For the students that do not pass the retake, the grade will remain unchanged, and hence, will fail the course.
Irregularities in evaluation activities
Despite other disciplinary measures deemed appropriate, and in accordance with current academic regulations, "whenever a student makes any irregularity that could lead to a significant variation in the grade of an evaluation activity, it will be graded with a 0, regardless of the disciplinary process that can be instructed. In case of occurrence of various irregularities in the evaluation of the same subject, the final grade of this subject will be 0". Section 10 of Article 116. Results of the evaluation. (UAB Academic Regulations).
Final note: The proposed evaluation activities may undergo some changes according to the restrictions imposed by the health authorities on on-campus courses.
Assessment Activities
| Title | Weighting | Hours | ECTS | Learning Outcomes |
|---|---|---|---|---|
| Continuous Assessment | 60% | 0 | 0 | 1, 11, 10, 2, 7, 3, 9, 4, 5, 6, 8, 12 |
| Exam | 40% | 2.5 | 0.1 | 11, 10, 9 |
Bibliography
It will be published on the Virtual Campus
Software
It will be published on the Virtual Campus