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Direction of Logistical Operations

Code: 101744 ECTS Credits: 6
Degree Type Year Semester
2501233 Aeronautical Management OT 4 1


Ramon Anton Piera Eroles

Teaching groups languages

You can check it through this link. To consult the language you will need to enter the CODE of the subject. Please note that this information is provisional until 30 November 2023.


Gonzalo Martín López


- Basic knowledge of economics

- Basic computer skills

-- Fluent in English (reading comprehension, writing and listening)

- Basic knowledge of calculus

- Digital simulation skills

- Basic knowledge of statistics

Objectives and Contextualisation

The objectives are that students (A) Learn about the different elements comprising a logistics system and the different strategies and tools to address problems that arise in different areas of logistics. (B) Learn and understand the importance of logistics in the company at large and in particular the problems of enterprises and the impact of the proper administration of the logistics system and its components in corporate competitiveness. (C) Know and understand the role of the aerospace sector in global logistics and the elements of diversity and risk appearing in transnational logistics systems. (D) Get acknowledged of the national and regional regulations and political trends that directly impact on the logistic systems operations.


  • Allocate and manage aircraft turnaround resources efficiently.
  • Apply specific software for solving problems in the aeronautical sector.
  • Communication.
  • Identify, develop and maintain the necessary resources to meet the tactical and operative needs inherent to air transport activities.
  • Personal attitude.
  • Personal work habits.
  • Thinking skills.
  • Use knowledge of the fundamental principles of mathematics, economics, information technologies and psychology of organisations and work to understand, develop and evaluate the management processes of the different systems in the aeronautical sector.
  • Work in teams.

Learning Outcomes

  1. Accept and respect the role of the various team members and the different levels of dependence within the team.
  2. Adapt to unexpected circumstances.
  3. Assess and propose different maintenance policies to minimise impact on system performance.
  4. Communicate knowledge and findings efficiently, both orally and in writing, both in professional situations and with a non-expert audience.
  5. Critically assess the work done.
  6. Define advanced concepts in air transport logistics.
  7. Develop critical thought and reasoning.
  8. Develop curiosity and creativity.
  9. Develop independent learning strategies.
  10. Develop models for comparative analysis of strategic decisions.
  11. Develop systemic thinking.
  12. Develop the ability to analyse, synthesise and plan ahead.
  13. Evaluate requirements to ensure quality in air transport operations.
  14. Formulate strategic problems in transport and multimode transport.
  15. Generate innovative and competitive proposals in professional practice.
  16. Identify the infrastructure that must be acquired to improve the performance parameters of each subsystem.
  17. Identify the principal bottlenecks that hold back quality factors.
  18. Identify, manage and resolve conflicts.
  19. Maintain a proactive and dynamic attitude towards career progression, personal growth and continuous professional development. Have the will to succeed.
  20. Make decisions.
  21. Manage time and available resources. Work in an organised manner.
  22. Prevent and solve problems.
  23. Select tools to help in decision making that are suited to the types of problems to be solved.
  24. Use commercial discrete-event simulation environments to conduct experiments.
  25. Use statistical analysis tools to model temporal activities and analyse the results.
  26. Use virtual environments to verify critical aspects.
  27. Work cooperatively.
  28. Work independently.
  29. Working in complex or uncertain environments and with limited resources.


A        Logistics: Systems & Operations

A10    Introduction to Global Logistics & Supply Chain Logistics Management

A20    Materials Packaging & Handling

A30    Warehousing Systems Outlook

A40    Transportation Systems & Infrastructures

A50    Optimum Transportation Mode Selection


B        Logistics Management: Competitiveness & Competition

B10    Logistics Business Strategy,

          Product-Service Value Proposition, Innovation & Intelligence

B20    Logistics Business Systems and Operations.

          Transactional Value Chains, Internal & External Customers

B30    Business Competitiveness, CTQ Factors and Capabilities.

          Strategic versus Operational Business and Business Risk Management.

B40    Business Competition, Market Sector, Market Segments and Market Share.

          Strategic versus Operational Competition and Competition Risk Management.

B50    Superiority in Competition: Competitive Distance & Shooting Range.

          Business Effort in Market Share Improvement Projects.

B60    Competition Principles: Market Share Target Levels and Robustnees

          Competition Scenario Assessment.

B70    Competition & Market Share Management Strategies. Challengers and Leaders.

B80    Market Intelligence and Market Insights


C        Globalization Context & Human Factor in Logistics

C10    The Global Socioeconomic Context of the Route to The Market

C20    Global Logistics Context: Cultures and Organizations

C40    Global Logistics Management Risks & Opportunities: Compliance

C50    Global Logistics Management: Corporate Culture, Contractors & Outsourcing


D        Regional Transportation Policies & Infrastructure

D10    European Policies on Logistics Infrastructure

D20    Globe Regions Policies on Transportation & Logistics



E – Practices

Practice 1: Introduction to Six Sigma transactional

Practice 2: Voice of Customer analysis (voc)

Practice 3: Cause & Effect analysis

Practice 4: Pareto analysis

Practice 5: Six Sigma projects




-Lectures: According to the course schedule, informed in the virtual campus, each class lecture will consist of:

- the explanation of the most important aspects of the subject according to the material provided for in the
Virtual Campus. Material that must have been studied by the student before the class lecture
- the solution of doubts that may have appeared during the previous study of the subject
- on the dates indicated in the course schedule, the completion of an exercise or the solution of a problem
on the subject of the class lecture or on previous topics related to the subject of the class lecture

- Case studies

- Practices exercises and problems



Annotation: Within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.


Title Hours ECTS Learning Outcomes
Type: Directed      
Case studies Individual 25 1 6, 11, 9, 8, 10, 14, 15, 17, 16, 18, 24
Lectures 36 1.44 5, 4, 6, 12, 7, 14, 17, 16, 18
Type: Supervised      
Individual Exercises and problems 35 1.4 2, 5, 3, 6, 12, 8, 10, 7, 14, 15, 21, 17, 16, 19, 22, 23, 27, 28, 29, 25, 24, 26
Practices 34 1.36 2, 5, 3, 6, 12, 8, 10, 7, 14, 15, 21, 17, 16, 19, 22, 23, 27, 28, 29, 25, 24, 26
Type: Autonomous      
Case studies Groupal 20 0.8 2, 5, 3, 13, 6, 12, 8, 14, 15, 21, 17, 16, 18, 19, 20, 22, 23, 25, 24


30% - Individual Cases, Exercises and Problems

          The score will be the simple average of the marks obtained in the top 60% of the exercises proposed and realized in class and in the top 80% of the exercises and works proposed for delivery in later date.

          Cases, Exercises and Problems not submitted will be graded with zero


13% - Group Cases and Exercises

          The score will be the simple average of all graded proposals

          Cases, Exercises and Problems not submitted will be graded with zero


22% - Practices

          The score will be the simple average of all practices

          Practices that are not submitted will be graded with zero


35% - Examination
    There will be two opportunities to perform the examination and the student can submit to one or both without any other requirement
    The score obtained in this evaluation section will be the one of the best exam
    The student will be suspended automatically if none of the two scores obtained in the two examination opportunities exceeds 3,50/10

100% - The student will be suspended either if the weighted average of the four evaluations does not exceed 4,95/10 or if the best score obtained in the two examination opportunities does not exceed 3,50/10. In this circumstance the maximum final qualification will be either the weighted average of the four evaluations or 4,50/10 (Insufficient)


The student will receive a "Not evaluable" grade

• in case of force majeure, firmly certified
• If request it in writing to the lecturer before November 1


Very important!

Without prejudice to other disciplinary action as deemed appropriate, in accordance with the academic regulations, irregularities committed by the student will be graded with a zero that can lead to a change in the rating of an act of evaluation. Therefore copy or permit copying a practice or any other evaluation activity will involve suspending with a zero, and if approval of this activity is necessary, the whole subject is suspended. Not be recoverable assessment activities classified in this way and by this process, and therefore the subject will be suspended directly without opportunity to recover in the same academic year.

Continuous assessment dates and deliveries will be published in the virtual campus and may be subject to program changes in response to any incidents. Always be informed through the virtual campus about these changes as it believes that this is the standard platform for information exchange between teachers and students.

NOTE: This subject does NOT provide for the single assessment system.

Assessment Activities

Title Weighting Hours ECTS Learning Outcomes
Exam 35% 0 0 1, 5, 3, 4, 6, 8, 10, 7, 15, 17, 16, 18, 19, 20, 22, 24, 26
Exercises, Cases and Problems 43% 0 0 2, 5, 3, 13, 6, 11, 9, 12, 8, 10, 7, 14, 15, 21, 17, 16, 18, 19, 20, 22, 23, 27, 28, 29, 25, 24, 26
Pratices 22% 0 0 2, 5, 3, 13, 6, 12, 8, 10, 7, 14, 15, 21, 17, 16, 19, 22, 23, 27, 28, 29, 25, 24, 26


Gourdin Kent, "Global Logistics Management", Blackwell Publishing

Operations Management, design, planning and control for Manufacturing services. James B.Dilworth. McGraw-Hill

Logística de almacenaje: Diseño y gestión de almacenes y plataformas logísticas world class warehousing. Ander Errasti. Ediciones Pirámide.

Países Emergentes, En busca del Milagro Económico. Ruchir Sharma. AGUILAR / Breakout Nations: In Pursuit of the Next Economic Miracles. Ruchir Sharma Norton, W. W. & Company, Inc.

Lanchester Strategy. Shinichi Yano. Lanchester Press Inc.

Handbook of Industrial Engineering. Salvendy. WILEY-INTERSCIENCE

A sustainable future for transport. TOWARDS AN INTEGRATED, TECHNOLOGY-LED AND USER-FRIENDLY SYSTEM. Luxembourg: Publications Office of the European Union, 2009 - ISBN 978-92-79-13114-1 - doi: 10.2768/13118

White Paper on transport. ROADMAP TO A SINGLE EUROPEAN TRANSPORT AREA —  TOWARDS A COMPETITIVE AND RESOURCE-EFFICIENT TRANSPORT SYSTEM. Luxembourg: Publications Office of the European Union, 2011 - ISBN 978-92-79-18270-9 -doi:10.2832/30955

The Six Sigma Handbook,Thomas Pyzdek, McGrawHill 2003.

As complementary material for each subject additional links to info and papers will be provided.


MS EXCEL (Practices)