Degree | Type | Year | Semester |
---|---|---|---|
4314928 Hotel Management | OB | 0 | 2 |
There are no prerequisites for taking this subject
This module presents fundamental aspects for current hotel management such as quality assurance, both service and environmental. In particular, the latter relates to aspects seen in the Strategic Management module related to Corporate Social Responsibility. Throughout the module the different quality models, both national and international, that are applied by hotel companies are presented. Special attention is also given to quality tools such as audits, satisfaction questionnaires or process management among others.
The objectives are:
The teaching methodology is based on different activities:
Annotation: Within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.
Title | Hours | ECTS | Learning Outcomes |
---|---|---|---|
Type: Directed | |||
Theory classes | 36 | 1.44 | 6, 7, 4, 3, 5, 8, 2, 9, 10, 11, 1 |
Visit to hotel | 3 | 0.12 | 6, 7, 4, 5, 1 |
Type: Supervised | |||
Cases study and teacher advice | 60 | 2.4 | 6, 4, 5, 8, 2, 9, 12, 10, 11, 1 |
Type: Autonomous | |||
Study, case studies preparation and exams | 49.5 | 1.98 | 6, 7, 4, 3, 5, 8, 2, 9, 12, 10, 11, 1 |
To pass the course a minimum attend of 80% to the lectures is requiered. In order to attend the retake exam, a minimum grade of 3.5 must be obtained in the first exam sitting.
Title | Weighting | Hours | ECTS | Learning Outcomes |
---|---|---|---|---|
Environmental quality audit | 45% | 0.5 | 0.02 | 6, 4, 3, 5, 2, 9, 12, 10, 1 |
Forum participation | 5% | 1 | 0.04 | 6, 7, 4, 3, 5, 8, 2, 9, 10, 11, 1 |
Quality management practises | 50% | 0 | 0 | 6, 7, 4, 5, 8, 2, 9, 12, 10, 11 |
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