First Foreign Language IV, English
Code: 101176 ECTS Credits: 6| Degree | Type | Year | Semester |
|---|---|---|---|
| 2500894 Tourism | OT | 4 | 0 |
Contact
- Name:
- Eric Ortega Fernández
- Email:
- Eric.Ortega@uab.cat
Use of Languages
- Principal working language:
- english (eng)
- Some groups entirely in English:
- Yes
- Some groups entirely in Catalan:
- No
- Some groups entirely in Spanish:
- No
Teachers
- Eric Ortega Fernández
- Laura Macià Valero
Prerequisites
There are no entry requirements.
Objectives and Contextualisation
1. OBJECTIVES FOR THE DEGREE IN TOURISM
The main objective is to develop the communication skills in English of those students who have already reached around B2 level.
- Improve oral and written communication skills in a variety of workplace contexts.
- Improve the self-management skills essential for effective communication with clients and colleagues.
- Improve the comprehension skills required for effective communication with clients and colleagues.
- Improve teamwork skills.
- Develop intercultural communicative competence.
Linguistic skills
- Deal confidently with complex communicative situations with clarity, using an appropriate tone and register.
Paralinguistic skills
- Use and interpret body language, tone and voice pitch to enhance communication with clients, colleagues and superiors.
Personal skills
- Exercise self-awareness in a range of complex situations to improve communication with clients, colleagues and superiors.
- Function effectively in a team.
2. OBJECTIVES FOR THE TOURISM DEGREE IN ENGLISH
The main objective is to develop the communication skills in English of those students who have already reached around a C1 level.
- Improve oral and written communication skills in a variety of workplace contexts.
- Improve the self-management skills essential for effective communication with clients and colleagues.
- Improve the comprehension skills required for effective communication with clients and colleagues.
- Improve teamwork skills.
- Develop intercultural communicative competence.
Linguistic skills
- Deal confidentlywith complex communicative situations with clarity, using an appropriate tone and register.
Paralinguistic skills
- Use and interpret body language, tone and voice pitch to enhance communication with clients, colleagues and superiors.
Personal skills
- Exercise self-awareness in a range of complex situations to improve communication with clients, colleagues and superiors.
- Function effectively in a team.
Competences
- Communicate orally and in writing in three foreign languages within the tourism field and others related to it.
- Develop a capacity for independent learning.
- Implement business communication techniques used by tourism organisations: internal, external and corporate.
- Self-assess the knowledge acquired.
- Use communication techniques at all levels.
- Work in a team.
Learning Outcomes
- Develop a capacity for independent learning.
- Identify vocabulary and grammar resources for use in the tourism sector, in three foreign languages.
- Self-assess the knowledge acquired.
- Use communication techniques at all levels.
- Use the idiomatic expressions typical of the tourism sector in three foreign languages, at upper intermediate level.
- Use tourism resources available on internet, in three foreign languages.
- Vary the discourse patterns used to fit different functions, contexts, media, activities and situations in the workplace.
- Work in a team.
Content
1.CONTENTS FOR THE TOURISM DEGREE
Linguistic functions
- Greeting and leave taking
- Apologising and justifying
- Complaining
- Praising
- Turn taking
- Hedging and softening
- Suggesting and responding to suggestions
- Checkingunderstanding
Skills and strategies
- Controlling register and degrees of formality
- Engaging in small talk
- Empathising
- Paraphrasing
- Giving constructive feedback
- Giving clear instructions and explanations
- Making sure you have been understood
Personal skills development
- Problem-solving
- Tolerance of diversity
- Empathy
- Flexibility
- Active listening
- Taking and delegating responsibility
- Assertiveness
- Accepting role and responsibility in a group
- Addressing challenges with creativity
- Making decisions
- Giving positive feedback to peers
- Showing sensitivity to cultural differences
2. CONTENTS FOR THE TOURISM DEGREE IN ENGLISH
Linguistic functions
- Greeting and leave taking
- Apologising and justifying
- Complaining
- Praising
- Turn taking
- Hedging and softening
- Suggesting and responding to suggestions
- Checkingunderstanding
Skills and strategies
- Controlling register and degrees of formality
- Engaging in small talk
- Empathising
- Paraphrasing
- Giving constructive feedback
- Giving clear instructions and explanations
- Making sure you have been understood
Personal skills development
- Problem-solving
- Tolerance of diversity
- Empathy
- Flexibility
- Active listening
- Taking and delegating responsibility
- Assertiveness
- Accepting role and responsibility in a group
- Addressing challenges with creativity
- Making decisions
- Giving positive feedback to peers
- Showing sensitivity to cultural differences
Methodology
1. TOURISM DEGREE
Theoretical input from lectures and readings are combined with student centred activities, in which guided reflection on their experiences and perceptions, both in and out of the classroom, become the principal source of learning. Language skills improvement is achieved through practical engagement with the communicative challenges proposed.
2. TOURISM DEGREE in ENGLISH
Theoretical input from lectures and readings are combined with student centred activities, in which guided reflection on their experiences and perceptions, both in and out of the classroom, become the principal source of learning. Language skills improvement is achieved through practical engagement with the communicative challenges proposed.
Annotation: Within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.
Activities
| Title | Hours | ECTS | Learning Outcomes |
|---|---|---|---|
| Type: Directed | |||
| Activities | 10 | 0.4 | 5, 1, 7, 2, 4, 3, 8, 6 |
| Classes | 56.5 | 2.26 | 5, 1, 7, 2, 4, 3, 8, 6 |
| Non classroom-based | 56 | 2.24 | 5, 1, 7, 2, 4, 3, 6 |
| Type: Supervised | |||
| Tutorials | 7 | 0.28 | 1, 3 |
| Type: Autonomous | |||
| Theory | 16 | 0.64 | 5, 7, 2, 6 |
Assessment
1. TOURISM DEGREE AND TOURISM DEGREE IN ENGLISH
Throughout the course students will be required to carry out several communicative activities and also keep a journal in which they record their perceptions of their own progress and reflect on ways they might improve in the skills sets required.
There will also be a final oral presentation
Level of commitment to a personal learning process and active participation in class is also evaluated.
The evaluation activities are as follows:
- Communicative skills activities 40%
- Attitude and participation 10%
- Final course presentation 50%
Assessment Activities
| Title | Weighting | Hours | ECTS | Learning Outcomes |
|---|---|---|---|---|
| Attitude and participation | 10% | 0 | 0 | 1, 4, 3, 8 |
| Communicative skills activities | 40% | 2.5 | 0.1 | 5, 7, 2, 6 |
| Oral Presentation | 50% | 2 | 0.08 | 5, 1, 7, 2, 4, 3, 8, 6 |
Bibliography
Tourism and Tourism in English
Leading the unleadable (Brilliance Audio) Alan Willet
10 skills for effective business communication (Tycho Press) Jessica Higgins
Intercultural Business Communication (Oxford University Press) Robert Gibson
Keynote Advanced (Cengage Learning) - Lewis Lansford
Dictionaries
http://www.oxfordlearnersdictionaries.com (with pronunciation)
Grammar explanations
Practical English Usage Online (Highly recommended)
My Grammar Lab Intermediate and Advanced
https://www.pearsonelt.com/tools/digital/my-grammar-lab.html
Grammar exercises
http://www.englishgrammarsecrets.com/
http://learnenglish.britishcouncil.org/en/
Vocabulary
https://elt.oup.com/student/oefc/tourism2/?cc=global&selLanguage=en&mode=hub
https://elt.oup.com/student/oefc/tourism3/?cc=global&selLanguage=en&mode=hub
http://www.gdrc.org/uem/eco-tour/t-glossary.html
http://www.englishformyjob.com/ell_hotelindustry.html
http://www.englishformyjob.com/ell_traveltourism.html
Oral and written comprehension
https://es.englishcentral.com/videos
https://es.lyricstraining.com/
http://www.breakingnewsenglish.com/
British English:
http://www.bbc.co.uk/learningenglish/
https://www.youtube.com/user/bbclearningenglish
https://www.facebook.com/bbclearningenglish.multimedia/
https://www.voicetube.com/channel/bbc/5
http://bbcworldservice.radio.net/
American English:
http://learningenglish.voanews.com/
Australian English:
http://www.australiaplus.com/international/learn-english-video-courses
http://www.radioaustralia.net.au/international/learn-english
Written expression
https://owl.english.purdue.edu/sitemap/
Exam preparation
http://wuster.uab.es/ctestpractice/
Tourism topics
https://www.ted.com/talks/aziz_abu_sarah_for_more_tolerance_we_need_more_tourism
https://www.youtube.com/watch?v=kLRanIhp2jg
http://www.crctourism.com.au/Page/Home.aspx
http://www.gdrc.org/uem/eco-tour/eco-tour.html
http://www.nationalgeographic.com/
https://victoriastraveladventures.com/tag/niche-tourism/
https://www.youtube.com/watch?v=N_5eKX1vvOg
https://www.youtube.com/watch?v=XdsVzspgTl4
https://www.youtube.com/watch?v=2CbcZbVvJ6s
http://culturalheritagetourism.org/
http://www.englishformyjob.com/ell_hotelindustry.html
http://www.englishformyjob.com/ell_traveltourism.html
http://www.englishformyjob.com/ell_politeness.html
http://www.englishformyjob.com/english-for-flight-attendants2.html
Software
.