Degree | Type | Year | Semester |
---|---|---|---|
2502904 Hotel Management | OB | 1 | 1 |
There are no prerequisites.
The subject pretends to situate the students of first year of the Degree in Hospitality management in the tourism sector, specifically introducing the activity of the different tourist companies existing in the sector.
The student will study the operation of the tourist services suppliers (tourist transport companies, insurance companies, tourist guides, etc,.) As well as the operation of the intermediation companies and the departamental organisation and Human Resources of hotel companies, analysing deeply their organisational system, the generic operation and the workforce of the different departments that form the Rooms division area of a hotel (front desk, concierge, Housekeeping and maintenance) as well as the interdepartamental relationship between them.
Therefore, this subject is divided into two differenciated and complementary parts:
At the end of the subject the student will have to be able of:
I PART: Tourist products and services suppliers (24 hours)
Unit 1.- The nature of the tourist market.
Unit 2.- Tourist activities and tourist organisations.
Unit 3.- The tourist companies and the independent professionals.
Unit 4.- Intermediation companies and theri rol in the distribution of tourist products and services.
Unit 5.- Information sources and travel documents. The travel catalogues.
II PART: Hotels (32 hours)
Unit 1.- Introduction to hotel industry: generalities and regulation
Unit 2.- Type of tourist accommodations
Unit 3.- The Organisational chart of a hotel company
Unit 4.- The front desk department: organisation and functions. Staff, documentation and divisions.
Unit 5.- The consierge department: organisation and functions. Staff, documentation. Relations with the tourist informers, transfers and entertainers.
Unit 6.- The Housekeeping department: organisation and functions. The Housekeeper and the room attendants. Laundry and lingerie.
Unit 7.- The technical services department: organisation, functions and staff.
The subject works in base to two educational methodologies:
a) Lectures: Exhibition of the theoretical content of the program in a clear, systematic and organised way by the teachers (the students will have at the Virtual Campus the basic slides of the syllabus). Students class participation will be always encourage and their reflections, contributions and doubts will be appreciated.
b) Practical sessions: For this sessions the professors will propose different practical activities along the course to apply the theoretical content taught during the lectures. The students will have to read the bibliography proposed by the professors and will have to do some practices associated to the reading (Text comment and understanding). The students also will resolve several problems related with the operative of the tourist companies.c
Title | Hours | ECTS | Learning Outcomes |
---|---|---|---|
Type: Directed | |||
Lectures | 45 | 1.8 | 1, 3, 4, 2, 13, 10, 7, 6, 8, 11 |
Problems solving | 15 | 0.6 | 1, 3, 4, 2, 5, 13, 10, 9, 7, 6, 8, 11, 12, 14 |
Type: Supervised | |||
Tutoring | 20 | 0.8 | 1, 3, 4, 2, 5, 13, 10, 9, 7, 6, 8, 11, 12, 14 |
Type: Autonomous | |||
Paper creation | 12 | 0.48 | 1, 4, 2, 5, 10, 9, 7, 6, 8, 12, 14 |
Study | 43 | 1.72 | 1, 3, 4, 2, 13, 10, 9, 7, 6, 8, 11, 12 |
THREE ASSESSMENT OPTIONS
A) CONTINUOUS ASSESSMENT:
The continuous assessment will be as follows:
For the "Tourist products and services suppliers part":
a) Realisation of a test of final evaluation, that will count a 24% of the final mark and that will include the exposed theoretical content during lectures.
b) Realisation of a paper that will be presented in class that will count a 16% of the final mark. A correct formal presentation and an accurate preparation will be valued.
For the "Hotels part":
a) Realisation of a test of final evaluation, that will count a 36% of the final mark and that will include the exposed theoretical syllabus during the lectures.
b) Realisation of a paper with monitoring tutoring, that will count a 24% of the final mark. A correct formal presentation and an accurate preparation will be valued.
The paper assessment system organises weekly presentation for the autonomous and practical activities and evaluates the understanding of individual work, group and individual work as well as a final evaluation of interrelation and understanding the topics and concepts worked.
The students that do not surpass the subject ass, by means of the continuous assessment, will be assessed just with the final exam option, not taking into account any of the marks obtained during the paper creation.
B) FINAL EXAM: final Examination (all the subject content)
Day and time established in the academic calendar, as per the Official Center's Schedule (EUTDH).There will be an only type of final examination, not differentiating between the students that failed the continuous assessment and those that didn't follow up the continuous assessment.
SINE QUA NON CONDITIONTO TO PASS THE SUBJECT: As the subject has two parts ”Hotels” (60% of the global of the subject) and “Tourist products and services suppliers and intermediation companies"(40% of the global of the subject), it is necessary to obtain a minimum qualification of a 4 over 10 to average both parts.
C) RESIT EXAM:
Day and time established in the academic calendar, as per the Center Official exams schedule (EUTDH).
Only for students that in the final evaluation have obtained a mark over 3,5 and below 5. The maximum qualification to be obtained in this exam is 5 over 10.
The exam modality will be defined by professors.
Title | Weighting | Hours | ECTS | Learning Outcomes |
---|---|---|---|---|
Hotels part examen | 36% of final mark | 1 | 0.04 | 1, 3, 2, 5, 13, 10, 9, 7, 6, 8, 11 |
Hotels part paper | 24% of final mark | 9 | 0.36 | 1, 3, 2, 5, 13, 10, 9, 7, 6, 8, 11, 12, 14 |
Tourist suppliers paper | 16% of final mark | 4 | 0.16 | 3, 4, 5, 10, 9, 7, 8, 11, 12, 14 |
Tourist suppliers part exam | 24% of final mark | 1 | 0.04 | 1, 3, 4, 10, 11, 12 |
Albert, I (1995): Gestión y técnicas de agencia de viajes, Madrid: Editorial Síntesis. (Units 1, 2 and 3).
Albert, I (1999): Gestión, productos y servicios de las agencias de viajes, Madrid: Editorial Ramón Areces. (Units 1, 3, 5, 6, 11, 12, 13, 14, 16 and 17).
Bayón Mariné, F. i Martín Rojo, I. (2004): Operaciones y Procesos de producción en el sector turístico, Madrid: Editorial Síntesis. (Units 13 and 14).
Cerra, Javier ; Dorado, José A. ; Estepa, Diego ; Garcia, Pedro E. (1.997): “Gestión de Producción de Alojamientos Turísticos”– Col·lecció "Gestión Turística" ; Ed. Síntesis.
Dorado, José Antonio (1.996): “Organización y Control de Empresas en Hostelería y Turismo”; – Col·lecció "Ciclos Formativos FP Grado Superior Hostelería" ; Ed. Síntesis.
Dorado, José Antonio ; Cerra, Javier (1.996): “Manual de Recepción y Atención al Cliente”– Col·lecció "Ciclos Formativos FP Grado Superior Hostelería" ; Ed. Síntesis.
Ferández Gómez, C. i Blanco Castro, A. (1997): Producción y venta de servicios turísticos en agencias de viaje, Madrid: Editorial Síntesis. (Units 1, 3-6, 8 and 9).
González, M.A. (1997): Fundamentos teóricos y gestión práctica de las agencias de viajes, Madrid: Editorial Síntesis. (Units 3, 4, 12 and 13).
Iglesias, J.R. (1995): Comercialización de productos y servicios turísticos, Madrid: Editorial Síntesis. (Unit 5).
Jiménez Garay, Mª Isabel (2.000): “Regiduría de Pisos"; Ed. Paraninfo.
López García, Socorro (2.003): “Recepción y Atención al Cliente"; Ed. Paraninfo.
López Collado, Asunción (1.998):“La Gobernanta"; Ed. Paraninfo.
Milio Balanzá, Isabel (2.000): “Organización y Control del Alojamiento”; Ed. Paraninfo.
Montaner, J. (1996): Estructura del mercado turístico, Madrid: Editorial Síntesis. (Units 10, 14-17).
Vogeler, C. i Hernández, E. (1997): Estructura y organización del mercado turístico, Madrid: Editorial Ramón Areces. (Units 3 and 7).
Other digital supporting material and links to web sites will be offered at Virtual campus as a complement.