Degree | Type | Year | Semester |
---|---|---|---|
2502904 Hotel Management | OB | 2 | 1 |
There are no prerequisites.
The subject Rooms Division Management I pretends to analyze the performance parameters of the department in order to teach to the students of the second course of the Degree in Hospitality Management how to manage the department in an efecctive way as well as to offer an extensive knowledge of it.
1. RESERVATIONS
1.1 Concept of reservation. Generalities
1.2 Organisation and functions of the department
1.3 Prices and prices
1.4 Occupancy and frequenty indexes
1.5 Rigidity of the hotel offer
1.6 Types of reservation
1.7 Contracting
1.8 Sale with variable prices: revenue management.
1.9 Confidential Prices
1.10 Types of vouchers
1.11 Commissions and net prices
1.12 Groups and series of groups
1.13 Allotment contracts.
1.14 Reservations with and without guarantee
1.15 Deposits and prepayments
1.16 Treatment of failed reservations
1.17 Treatment and management of reservations
1.18 Systems and instruments of work
1.19 Systems of classification and file
1.20 Interdepartamental Coordination
2. RECEPTION
2.1 Control of movements
2.2 Invoicing and cashiering
2.3 Contracting Excess
2.4 Telephones and communications
2.5 Interdepartamental Coordination
2.6 Department Organization
2.7 Concierge department
Title | Hours | ECTS | Learning Outcomes |
---|---|---|---|
Type: Directed | |||
Lectures | 43 | 1.72 | 1, 9, 10, 11, 4, 8, 5 |
Problems solving | 14 | 0.56 | 2, 9, 11, 7, 12 |
Type: Supervised | |||
Tutoring | 12 | 0.48 | 1, 2, 9, 10, 11, 4, 3, 8, 7, 6, 5 |
Type: Autonomous | |||
Paper creation | 34 | 1.36 | 1, 2, 9, 10, 11, 4, 3, 8, 7, 6, 5, 12 |
Study | 40 | 1.6 | 1, 2, 9, 10, 11, 4, 3, 8, 7, 6, 5 |
The evaluation of the subject will be:
Continuous evaluation. The continuous evaluation states of the following system:
a) The realisation of an activity that will count 10% of the final mark.
b) The realisation of a compulsory work that will count 30% of the final mark.
c) The realisation of two mid-term exams that will include all the content and that will cost 30% of the final mark each one of them.
Final evaluation. Final examination (all the content).
Day and hour established, according to academic calendar in the Official Programming of the Centre (EUTDH).
There will be a final examination with all the content of the subject for those students that have not surpassed the system of evaluation contemplated in the previous point and for those students with special characteristics (repeaters, students with mobility, etc.) and that will count 100% of the final mark.
Resit exam. Day and hour established, according to academic calendar in the Official Programming of the Centre (EUTDH).
Headed to the students that in the final evaluation have obtained a mark between 3,5 and 5. The qualification of this re-evaluation will not surpass the 5 as final mark.
Modality of examination to define by the subject's professor.
Title | Weighting | Hours | ECTS | Learning Outcomes |
---|---|---|---|---|
Compulsory paper | 30% of final mark | 2 | 0.08 | 1, 2, 9, 10, 11, 4, 3, 8, 7, 6, 5, 12 |
Mid-term exam 1 | 30% of final mark | 2 | 0.08 | 1, 2, 9, 10, 11, 4, 3, 8, 7, 5 |
Mid-term exam 2 | 30% of final mark | 2 | 0.08 | 1, 2, 9, 10, 11, 4, 3, 8, 7, 6, 5 |
Practical activities | 10% of final mark | 1 | 0.04 | 1, 2, 9, 10, 11, 4, 3, 8, 6, 5, 12 |
Dorado, J.A. et Al. (1994). Manual de recepción y atención al cliente. Madrid: Editorial Síntesis.
Mesalles, Ll. (1999). El jefe de recepción. Barcelona: Laertes.
Gallego, J. (2002). Gestión de hoteles: una nueva visión. Madrid: Paraninfo.
Parrilla, P. (2006). Operaciones de Recepción. Gestione las tareas administrativas de recepción de forma eficaz. Vigo: Ideas propias Editorial.
Talón, Pilar (2016). Fundamentos de Dirección Hotelera. Madrid: Editorial Síntesis.