Degree | Type | Year | Semester |
---|---|---|---|
2502904 Hotel Management | OB | 3 | A |
There are no prerequisits.
Knowledge-related objectives
Students acquire linguistic knowledge and develop written and oral communication skills, so that at the end of this second year they are able to:
1. Express themselves effectively, both orally and in writing, on issues of general interest and their specialization
2. Understand native speakers when they address them directly and be able to hold a conversation on issues of mutual interest.
3. Understand a conversation between native speakers and its most important points.
4. Understand written texts on various subjects and especially on issues related to the hospitality sector.
5. Know the components of a text (paragraphs, punctuation, deixis, connectors and anaphoric, cataphoric and exophoric reference).
6. Summarize texts, understanding the most significant points.
7. Understand and use different types of linguistic register.
8. Take the official level test at UAB Idiomes and be accredited with a level of B2 (this is compulsory to pass the course).
Skills-related objectives
By the end of the four-year programme, students must be able to:
The communicative activities listed below are general linguistic functions and language specific to hotel management.
1. Express oneself effectively, both orally and in writing on topics of general interest and the hospitalty industry.
2. Use and understand the specialised vocabulary of reception, reservations, payment and check in and check out (revision and extension of the second year).
3. Write texts (letters, emails and fax) related to hospitality (confirmations, invitations, responses to complaints, etc.).
4. Write a paper on a controversial issue related to hospitality and or tourism and generate a debate in class (evaluable activity).
5. Update perfect covering letters and emails in English in order to apply for a real job or work placement in an overseas hotel.
6. Write without committing serious mistakes of text organisation, spelling and punctuation.
7. Make the necessary changes to the typical model letters and internal documents in hotel companies (templates).
8. Learn about and discuss issues related to the labor market (specialised vocabulary of personnel management)
9. Describe training internships and practical training, using appropriate language.
10. Conduct a job interview by telephone or videoconference.
Grammatical contents
Lexical content
A modified version of the communicative approach is used: small groups performing communicative tasks, with a balance between learning grammatical structures and linguistic functions while paying equal attention to the four language skills but without forgetting the peculiarities of a language course designed for hotel management students.
Classroom activities include debates, reading articles on the hospitality sector and of general interest, grammar exercises and vocabulary, listening comprehension exercises, reading concordance sheets (data-driven learning), writing assignments, cooperative learning, work in closed pairs, discovery learning and role playing. Prior to each class, participants should consult the Virtual Campus ("Notícies" followed by "Links" o "Materials") for reading material about the hospitality sector or general issues with a view to contributing to debate in class.
Title | Hours | ECTS | Learning Outcomes |
---|---|---|---|
Type: Directed | |||
Classes | 60 | 2.4 | 7, 2, 6, 5, 4, 3, 1, 9, 8 |
Type: Supervised | |||
Tutorials | 2.5 | 0.1 | 1 |
Type: Autonomous | |||
Portfolio and projects | 81 | 3.24 | 7, 2, 6, 5, 4, 3, 8 |
Continuous assessment
1. Projects. It is prepared during the course under the supervision of teachers and presented to the class.
2. Portfolio. It comprises 8 to 12 activities, which assess the four language skills. Activities may be done at home or in class.
Examples of such activities are listed below:
Written assignments
Short reading activities
Short tests
Self-assessment forms
Finding information
Document production
The days scheduled by the school for mid-term exams may be used to carry out dossier work; for example short reading or listening tests.
3. Mid-term exams. A mid-term exam is held during the periods scheduled by the school for exams, one of which will be a written test (two tasks) while the other one will be a listening test. The format should be similar to the final exam.
4. Final test
A minimum class attendance of 80% is required to be able to participate in continuous assessment.
Final exam
Students who have failed or not taken the continuous assessment are entitled to take a final exam that tests the four language skills. In order to pass the exam, and therefore the course itself with a final grade of 5.0 Pass, a minimum mark of 50% must be obtained in each skill (each part of the exam) and a minimum 60% overall.
Changing the exam date
Students who cannot take the exam on the set dates due to health, work (trips or other similar obligations) or on compassionate grounds may ask their teacher for a change of date, supplying any necessary documents, and giving notice of at least seven calendar days except in extreme cases such as accidents. If the request is accepted, the exams must still be taken within the period set by the School of Tourism and Hotel Management.
Other features of assessment
Students who have passed continuous assessment are not allowed to sit the final exam in order to obtain a higher mark.
All students must take the official level test at UAB Idiomes and be accredited with a level of B2 (this is compulsory to pass the course).
Title | Weighting | Hours | ECTS | Learning Outcomes |
---|---|---|---|---|
Final test | 40% | 3 | 0.12 | 7, 2, 6, 5, 4, 3, 1, 8 |
Mid-year tests | 20% | 2.5 | 0.1 | 7, 2, 5, 4, 3, 1, 8 |
Portfolio | 20% | 0 | 0 | 2, 5, 4, 1, 9 |
Projects | 20% | 1 | 0.04 | 7, 2, 6, 5, 4, 3, 1, 8 |
Books:
Redston, C. i Cunningham, G. (2011) Face2face (Advanced Student’s Book New Edition), Cambridge: Cambridge University Press.
Stott, T. i Pohl, A. (2010) HighlyRecommended 2 (Student’s Book), Oxford: Oxford University Press.
Harding, K. i Henderson, P. (1992) High Season (English for the Hotel and Tourist Industry), Oxford: Oxford University Press.
McCarthy, M. i O’Dell, F. (2002) English Vocabulary in Use (Advanced), Cambridge: Cambridge University Press.
Websites:
http://news.bbc.co.uk/
www.thefreedictionary.com
http://diccionario.reverso.net/
www.breakingnewsenglish.com