Degree | Type | Year | Semester |
---|---|---|---|
2500894 Tourism | OB | 2 | 1 |
There are no prerequisites.
This subject aims to provide second year students taking the Degree in Tourism with the computing skills necessary to carry out their work within tourism-sector companies, specifically within the subsector of intermediations and accommodation. This subject work on the basic Amadeus Global Distribution System (GDS) providing continuation with the optional subject e-commerce in tourism.
On completing this subject, students should be able to:
I PART: GDS- AMADEUS
Unit 1: Introduction to Global distribution systems and their functionalities
Unit 2: Encoding and decoding
Unit 3: Availability
Unit 4: Air reservations
Unit 5: Fares and ticketing
II PART: HOTEL PMS
Unit 6: Introduction to PMS main functions: reservations, profiles, cashiers options, back office interface and revenue management
Unit 7: Hotel reservations. Types of reservations, clients and rates.
Unit 8: Creation and maintenance of files and reservations
Unit 9: Front desk menu
Unit 10: Rooms managing
Unit 11: Invoicing and informs
III PART: TRAVEL AGENCIES MANAGEMENT SYSTEM
Unit 12: Introduction to management systems for travel agencies and their functionalities
Unit 13: Creation, control and file maintenance
Unit 14: Creation, control and closing travel records
Unit 15: Services invoicing and document generation
IV PART: INTRODUCTION TO REVENUE MANAGEMENT
Unit 16: Introducing basic Revenue Management principles.
The subject is taught considering two different teaching and learning methodologies:
a) Theoretical methodology:
Classroom explanations type master-class of all the units.
b) Methodology for the practical part of the course:
Completion and presentation of class exercises and case studies (individual or group) making inquiries, reservations and airfare quotes related with the classroom explanations.
The virtual Campus will be used as an information complement and as alternative communication channel to classroom between students and professor. At the virtual campus the student will find the subject profile, the exercises and study cases, links to websites, software user's manuals and subject marks.
Title | Hours | ECTS | Learning Outcomes |
---|---|---|---|
Type: Directed | |||
Lectures | 15 | 0.6 | 9, 2, 3, 6, 5, 10, 8 |
Practical classes | 15 | 0.6 | 1, 9, 2, 3, 4, 6, 5, 10, 8, 7 |
Type: Supervised | |||
Tutoring | 11 | 0.44 | 9, 2, 3, 6, 5, 8, 7 |
Type: Autonomous | |||
Paper creation | 6 | 0.24 | 1, 9, 2, 3, 6, 5, 10, 8, 7 |
Study | 89 | 3.56 | 9, 3, 5, 8, 7 |
The subject evaluation will be as follows:
Continuous assessment. The continuous assessment consists of the following system:
a) Realization of practical activities in Amadeus that will worth the 14% of final grade.
b) The performance of a practical test consisting in the realization of several bookings with Amadeus that will worth the 36% of final gradeand that will average with the practical activities with a minimum grade of 4.
c) Realization of practical activities that will worth the 16% of final grade (8% the Hotel PMS activities and 8% the Travel agencies front office ones).
d) The performance of two practical tests (one for Hotel PMS and one for the Front Office software) that will worth the 24% of final grade (12% each) and only will average with the two practical activities with a minimum grade of 4.
e) Realization of one paper about Revenue Management that will worth the 10% of final grade.
Final exam.There will be a final exam with the entire contents of the course for students who have not passed the evaluation system referred in the previous point and for students with specific features (repeaters, mobile students, etc.) and that will worth the 100% of the final grade.
Resit exam. Those students with a final grade over 3,5 and below 5 will have the chance to do this exam. The maximum final grade to be obtained is of a 5 over 10.
Title | Weighting | Hours | ECTS | Learning Outcomes |
---|---|---|---|---|
Amadeus practical exam | 36% of final mark | 2 | 0.08 | 1, 9, 3, 5, 8 |
Hotel PMS practical exam | 12% of final mark | 2 | 0.08 | 9, 7 |
Practical activities | 40% of final mark | 8 | 0.32 | 1, 9, 2, 3, 4, 6, 5, 10, 8, 7 |
Travel agencies' front office practical exam | 12% of final mark | 2 | 0.08 | 9 |
Amadeus España (2009): Manual de Amadeus Selling Platform, Madrid.
Amadeus España (2009): Prontuario de Amadeus Ticketing, Madrid.
Amadeus España (2009): Prontuario de Reservas, tarifas y emisión, Madrid.
Del Pico, F. (1997): Manual de Reservas Savia Amadeus, Madrid: Opentour Ediciones.
Micros-Sysme-Hotel España (2006): Manual de producto: Sysme-Hotel , Madrid.
Pipeline Software (2007):Manual de producto: Orbis, Castellón.