Degree | Type | Year |
---|---|---|
2502904 Hotel Management | OT | 4 |
You can view this information at the end of this document.
Given that the subject is a digital upgrade of the students it is important that they have a certain interest in the management tools.
The subject uses a hotel management simulator so that students manage a hotel equipment during the course. It is not an indispensable requirement but it is recommendable to have knowledge but above all wanting to learn the work of a hotel manager.
The course facilitates a series of fundamental computer tools for its development as future executives.
Decision making in a hotel business is based on data analysis and therefore the main goal of this subject is to learn how to work with them.
Teaching is based on very dynamic sessions by learning directly from the programs (Fidelio, Project, Tableau, business game, etc.) so attendance is almost essential to overcome the subject. It is difficult to demonstrate the learning of a program without attending regularly in class.
At the beginning of the subject it is proposed to the students that they choose some contents of the subject and depending on their choice at the end of the subject the student must be able to:
1. Master the decision-making process from the direction of an independent hotel establishment and real under conditions of competition.
2. Analyze the operating and economic results of a hotel establishment and consequently be capable of developing a business strategy.
3. Argue your business management decisions based on the data obtained from it Hotel Information System.
4. Know how to operate a hotel management program type REVENUE MANEGEMENT/CRM.
5. Learn how to create, budget and manage a project of any type that involves the Use of the material, human and economic resources at his charge.
6. Master the operation of project planning programs such as Microsoft Project and of others of free software.
7. Understand the operation of a hotel information system based on ERP software.
8. Understand the operation of some Business Intelligence ICTs such as Tableau for prey of directives decisions.
9. Know about the operation of some Customer Relationship Management (CRM) ICT tools such as SugarCRM for commercial management.
10. Develop a learning ability autonomously based on a real need.
PART I: INTRODUCTION
Topic 1. Information systems in global businesses
Topic 2. Business processes and corporate management systems.
Topic 3. Analysis of data and support for control and decision making.
PART II: REALIZATION
The following sessions present each of the elements that make up a hotel information system with the help of active management experts and consultants. Of this part II some of the subjects will not be done for lack of time.
Topic 4. REVENUE MANAGEMENT/CRM. By the teacher and Senior consultant of Hotelsdotcom.
Tema 5. COMERCIALITZACIÓ ONLINE I MARKETING DIGITAL. By the teacher and Senior Director of Sales Spain & Portugal a TravelClick, an Amadeus company
Topic 6. BI & Analytics.
Topic 7. Customer relationship management
Topic 8. Functionalities of a PMS. From the hand of the commercial director of PMS Mews. By the teacher and commercial director of Mews PMS.
Topic 9. Project management in the hotel sector
PART III: Business Game / Hotel simulation
Topic 10: Simulation with CESIM
Title | Hours | ECTS | Learning Outcomes |
---|---|---|---|
Type: Directed | |||
Exercises | 15 | 0.6 | 2, 7, 11 |
TEST IS | 0.5 | 0.02 | 11 |
Theorical sessions | 40 | 1.6 | 1, 2, 5, 8 |
Work with diferent software | 20 | 0.8 | 1, 3 |
Type: Supervised | |||
Tutorials | 5.5 | 0.22 | 10 |
Type: Autonomous | |||
Elaboration of plans and reports | 15 | 0.6 | 2, 3 |
Hospitality simulation | 50 | 2 | 2, 3, 4, 5, 6, 7, 9, 12 |
The subject works based on three teaching-learning methodologies:
a) Methodology of the theoretical part of the subject:
Class-master class explanations regarding PART I of the program
b) Methodology of the practical part of the subject:
Presentations by the teacher of the different programs and the resolution of exercises and creation of
Case studies (individual or team) by the students.
Special mention in the online part of the Simulation / Business Game because some of the decisions are
they will take on an online basis, taking advantage of the fact that the platform itself has the option of doing so simultaneously
all the components of the team.
c) Methodology of the non-attendance part of the subject (Virtual Campus and CESIM platform):
The platform of the Virtual Campus will be used as an information complement to do the
Communications to students and sharing documents.
All the students will have access to the CESIM platform by which they will indicate the decisions to take
each of them relative to your hotel as well as obtaining the results of each round. The platform has
An internal forum for each team that will be tutored by the teacher.
Annotation: Within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.
Title | Weighting | Hours | ECTS | Learning Outcomes |
---|---|---|---|---|
Exam PART I | 15% | 1 | 0.04 | 1, 2, 3 |
Exercises and exam PART II | 30% | 1.5 | 0.06 | 1, 3, 8, 9, 11 |
Hospitality simulation (business game) | 50% | 1 | 0.04 | 2, 4, 5, 6, 7, 9, 10, 11, 12 |
Initial test Hospitality simulation | 5% | 0.5 | 0.02 | 2, 11 |
WEBGRAPHY
https://www.sugarcrm.com/resources
https://www.tableau.com/learn
TUTORIALS
http://www.brighthubpm.com/software-reviews-tips/45402-step-by-step-tutorial-on-microsoft-projectgetting-
started-in-twenty-minutes/
https://www.tutorialspoint.com/ms_project/index.htm
BIBLIOGRAPHY
Gemawat, Pankaj "Redefiniendo la Globalización". Ed. Deusto, 2007. ISBN: 978-84-234-2606-5
Hamel, G & Breen b. "The future of Management". Ed. Harvard Business School Press, 2007. ISBN:
1-4221-0250-5
Malone, Thomas W. "El futuro del Trabajo". Ed, Gestión 2000, 2004. ISBN: 84-8088-688-9
Applegate, Lynda M., et alt Estrategia y gestión de la información corporativa: Los retos de la gestión
en una economía de red. 6a edició. Edit McGraw Hill. 2004
Ms project/Project libre
Office (Excel)
PMS Mews/HOTELBEDS (Free SaS)
Tableau/POWER BI (Free Sas)
Name | Group | Language | Semester | Turn |
---|---|---|---|---|
(TE) Theory | 1 | Spanish | second semester | morning-mixed |