Degree | Type | Year | Semester |
---|---|---|---|
2500894 Tourism | OB | 1 | 2 |
There are no prerequisites.
This course aims to define the first course for students in the Degree in Tourism in the world of tourism; specifically the objective is to introduce them into the practice of the activities developed by different tourism companies existing in this industry. The student will study how tourism service and goods suppliers (i.e. public transportation companies, insurance companies, tour guides, etc.) operates, as well the operation of the intermediary tourist companies and hotel establishments. This course has two different and complementary parts: one part is related to the structure and operation of hotels as accommodation establishments of first order within the hospitality and tourism industry, and the second part referred to intermediary tourist companies.
At the end of the course the student will be able to:
I PART: Hotels (24 hours)
Unit 1: Organization of Hotels and Human Resources.
Unit 2: Front Office department.
Unit 3: Concierge department.
Unit 4: Housekeeping department.
Unit 5: Other services: technical services, engineering and maintenance.
II PART: Intermediary Companies (32 hours)
Unit 1. The tourism intermediary companies, typologies, organization, functions.
Unit 2. The intermediary companies and the tourism suppliers.
Unit 3. Information and documentation for intermediary companies. New approaches.
Unit 4. The design of a tourist product: the package travel and the catalogue.
Unit 5. The management of the intermediary companies.
The course will be taught by using two different teaching methodologies:
a) Master class sessions: lecturer’s presentation of the theoretical content of the program in a straight forward, systematic and organized way (students will find at the Aula Moodle the main slides on each topic). This methodology will be based on the students’ participation in class; the lecturer will consider their contributions, reflections and doubts raised during the sessions.
b) Practice sessions: in the practice sessions lecturers will present some practical assignments to complete during the course aligned with the theoretical topics covered during the masterclass sessions. Students will have to read some documents suggested by the lecturers and do some practice connected with the reading (comments and understanding of the text). Students will also have to solve various exercises and activities related to the creation of touristic products.
Annotation: Within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.
Title | Hours | ECTS | Learning Outcomes |
---|---|---|---|
Type: Directed | |||
Case study resolution | 15 | 0.6 | 4, 7 |
Master Classes | 45 | 1.8 | 2, 4, 7 |
Type: Supervised | |||
Academic tutoring | 20 | 0.8 | 4, 7 |
Type: Autonomous | |||
Study | 43 | 1.72 | 1, 3, 4, 7, 8 |
THREE ASSESSMENT OPTIONS:
A) CONTINUOUS ASSESSMENT AND FINAL ASSESSMENT:
The continuous assessment will be assessed as follows:
Hotels section:
a) Final exam, 24% final grade. It will be about the theory done from the master classes.
b) Assignment with academic tutoring, 16% final grade. An academic and correct presentation will be assessed.
Intermediary companies section:
a) Final exam, 36% final grade. It will be about the theory done from the master classes.
b) Assignment with academic tutoring, 24% final grade. An academic and correct presentation will be assessed.
The continuous assessment will consider results of individual and group assignments, class participation, practices, autonomous activities, among others, as well as the score of the 2 partial exams.
Students that are not passing the continuous assessment are going to be assessed with a single assessment (final exam).
B) FINAL EXAM / SINGLE ASSESSMENT.
Instead of continuous assessment, students have the option to take the final exam, if they can prove they are not able to attend classes because they are attending other classes or they are repeat students, previous notification to the professor by mail.
The final exam will take place on the date and time scheduled according to the academic calendar posted in the official academic program of the school (EUTDH). The grade of the final examwill be 100% of the final grade. A minimum of 5 points will be required to pass the exam.
C) RETAKE EXAM:
Students with a grade equal or more than a 3.5 and less than a 5 in the final exam will have the chance to retake the exam according to the calendar of the academic activities, which is outlined in the students’ guide or on the school´s website. If these students pass the retake exam, their final grade will be 5.
Typology of exam depending on the professor of the subject.
CONDITION Sine qua non TO OBTAIN THE ACREDITATION OF THE SUBJECT: the subject presents two sections “Hotels” (40% of the final grade) and “Intermediary companies” (60% of the final grade). The student must arrive to a minimum score of 4 out of 10 in each part of the subject.
Title | Weighting | Hours | ECTS | Learning Outcomes |
---|---|---|---|---|
Assignment (Hotels) | 16% | 10 | 0.4 | 1, 2, 4, 5, 6, 7, 10 |
Assignment (Intermediary tourist companies) | 24% | 15 | 0.6 | 1, 2, 4, 9, 5, 6, 7, 10 |
Exam (Hotels) | 24% | 1 | 0.04 | 1, 3, 4, 7, 8 |
Exam (Intermediary tourist companies) | 36% | 1 | 0.04 | 1, 3, 4, 7, 8 |
Other digital supporting material and links to web sites will be offered at Virtual Campus as a complement.
There is no specific software.