Degree | Type | Year | Semester |
---|---|---|---|
2500258 Labour Relations | OB | 3 | 2 |
Apart from the official requirements and skills necessary for the proper monitoring of this course, you don't require any other prior knowledge.
Contextualization:
The conflict is part of our reality, not as an isolated event, but as a constant and daily reality. Very sometimes conflicts are perceived as an opportunity or an inevitable experience of human baggage, however conflicts are a fundamental tool of the evolutionary game.
Social reality has promoted ways of managing conflict, among which is negotiation, where the rules of the game promote a win-lose confrontation. This modality favors forms of regulation in which what one gains, the other necessarily loses. However, negotiating implies, in addition to reaching agreements, that the same agreements are satisfactory for both parties, because they respond to the different conflicting interests. This integrative win-win modality is presented as the best response model to the business environment.
Goals:
1. Introduction to conflict theory
Conceptual introduction on conflict theory, with particular emphasis on its composition,consequences, structure, attitudes and models for analysis.
2. Techniques for enhancing interpersonal skills in conflict management
Approach to the basic principles of communication, identifying those elements that promote the emergence of the conflict, as well as communicative techniques that enable its proper management.
3. Conflict resolution: negotiation
Introduction to negotiation: phases, strategy, models and obstacles
4. Conflict Resolution: Mediation
Introduction to mediation: phases, models and obstacles
The teaching methodology that will be used for this subject will be varied, combining the master class (face-to-face class) with practical work by the student (non-face-to-face class).
Formation activities:
Master classes where the most relevant concepts of the subject will be developed.
Elaboration and development of cases.
Discussion seminars for texts, articles or books related to the conflict and its forms of intervention-regulation.
Elaboration of written exercises and critical reflections, linked to the contents of the subject.
Development of practical cases, role playings and debates.
Annotation: Within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.
Title | Hours | ECTS | Learning Outcomes |
---|---|---|---|
Type: Directed | |||
- | 6 | 0.24 | 1, 19, 15, 17 |
- | 12 | 0.48 | 16, 20, 4, 13, 15, 14, 3, 5, 17, 21 |
- | 18 | 0.72 | 4, 15, 14 |
Type: Supervised | |||
- | 3 | 0.12 | 20, 4, 13, 14, 3, 5, 17 |
- | 5 | 0.2 | 19, 20, 4, 13, 15, 14, 5, 17, 21 |
Type: Autonomous | |||
- | 12 | 0.48 | 1, 13, 3, 21 |
- | 20 | 0.8 | 1, 16, 19, 13, 15, 17, 21 |
- | 20 | 0.8 | 19, 4, 15, 14, 17, 21 |
- | 22 | 0.88 | 1, 20, 13, 15, 3, 5, 17, 21 |
- | 32 | 1.28 | 1, 16, 19, 20, 4, 13, 15, 14, 3, 5, 17, 21 |
Title | Weighting | Hours | ECTS | Learning Outcomes |
---|---|---|---|---|
- | 30 | 0 | 0 | 1, 16, 19, 2, 20, 7, 8, 9, 10, 12, 18, 4, 13, 15, 14, 3, 11, 5, 6, 17, 21, 22 |
- | 10 | 0 | 0 | 1, 16, 19, 20, 4, 13, 15, 14, 3, 5, 17, 21 |
- | 20 | 0 | 0 | 19, 4, 15, 14, 5 |
- | 15 | 0 | 0 | 20, 15, 14, 5, 22 |
- | 10 | 0 | 0 | 19, 4, 13, 15, 14, 3, 5, 21 |
- | 15 | 0 | 0 | 16, 20, 7, 4, 13, 15, 14, 3, 5, 17, 21 |
Compulsory:
Recommended:
Cornelius, H. y Faire, S. (1989). Tu ganas, yo gano. Cómo resolver conflictos creativamente y disfrutar con las soluciones. Gais Ediciones: Madrid.
Fisher, R.; Ury, W. y Patton, W. (1998). Obtenga el sí: El arte de negociar sin ceder. Gestión 2000: Barcelona.
Freund, J. (1995). Sociología del conflicto. EME: Madrid.
Menduate, L. y Martínez, J.M. (1998). Conflicto y Negociación. Pirámide: Madrid.
Redorta, J. (2004). Cómo analizar los conflictos. La tipologia de conflictos como herramienta de mediación. Paidós: Barcelona.
Ury, W. (1998). Cómo negociar con personas que adoptan postures inflexibles. Gestión 2000: Barcelona.
Not applicable.