Professional Placement
Code: 104969 ECTS Credits: 12| Degree | Type | Year | Semester |
|---|---|---|---|
| 2500894 Tourism | OT | 4 | 0 |
Contact
- Name:
- María José Aguar Martínez
- Email:
- MariaJose.Aguar@uab.cat
Use of Languages
- Principal working language:
- catalan (cat)
- Some groups entirely in English:
- No
- Some groups entirely in Catalan:
- No
- Some groups entirely in Spanish:
- No
Other comments on languages
Algunes sessions es donaran en anglès segons els perfils dels assistents o els professionals atenent la sessió.Teachers
- Gemma Sagué Pla
Prerequisites
Optional subject in the framework of the coaching support offered throughout the grade to facilitate the design of the student's career objective. Work Placement II must have been previously passed to request enrollment.
Objectives and Contextualisation
- To approach the student to the real labour market situation of the sector.
- To broaden and apply the theoretical knowledge on the various topics covered during the degree.
- To get the experience and the knowledge from a real professional environment.
- To facilitate the development of professional skills including team playing, managing emotional intelligence, conflict resolution, creativity and innovation, verbal and writing communication, etc.
- To meet all the requirements of the practical teaching programme of the degree.
Competences
- Apply the competences acquired to the placement workplace.
- Behave ethically and adapt to different intercultural contexts.
- Behave responsibly towards the environment.
- Develop a capacity for independent learning.
- Display a customer service orientation.
- Have a business vision, pinpoint the customer's needs and pre-empt possible changes in the environment.
- Manage human resources in tourism organisations.
- Plan and manage activities on the basis of quality and sustainability.
- Plan, organise and coordinate a work team, creating synergies and showing empathy.
- Self-assess the knowledge acquired.
- Take decisions in situations of uncertainty, taking into account potential consequences of these decisions in the short, medium and long term.
- Use ICT tools (reservations software, travel agency and hotel management packages, etc.) in tourism management, planning and products.
- Use communication techniques at all levels.
Learning Outcomes
- Apply the competences acquired to the placement workplace.
- Behave ethically and adapt to different intercultural contexts.
- Behave responsibly towards the environment.
- Develop a capacity for independent learning.
- Display a customer service orientation.
- Have a business vision, pinpoint the customer's needs and pre-empt possible changes in the environment.
- Manage human resources in tourism organisations.
- Plan and manage activities on the basis of quality and sustainability.
- Plan, organise and coordinate a work team, creating synergies and showing empathy.
- Self-assess the knowledge acquired.
- Take decisions in situations of uncertainty, taking into account potential consequences of these decisions in the short, medium and long term.
- Use communication techniques at all levels.
- Use the software and other communication tools needed in professional practice.
Content
The practical training pursues the student to know the organization, operation and management of companies in the tourist sector, covering the guest attendance, the organization and promotion of tourist products or services, etc. If needed, the EUTDH will offer a wide range of partner companies that will collaborate to achieve these learning goals. To this extend we highlight the Workshop-Trobada Empreses-Escola that takes place in February each year, amongst the activities and events the student must complete and attend in order to pass the subject.
With a vision to promote our students to develop their management skills, as we do the previous academic course (Practicum), we also encourage them to act as consultants and develop an intrapreneurship project in any of the organizations where they performed their internship. In case of willing to further develop as consultants in the field, we foster internal synergies with other subjects so that the student has the appropriate resources within the academic program to develop his/her project management skills (i.e: Bachelor's Degree Final Project, Business Start-Up and Innovation, Management of Operations, Quality and Environment, Hotel Management, etc.).
Methodology
The course will be taught using three different teaching methodologies:
a) Learning by doing – practical training at a professional environment, duly monitored and tutored by an expert on the professional field.
b) Self-assessment and self-analysis tasks encouraged and supported by the University tutor/s (in case of synergies with other subjects) during the development period of the internship or consulting / intrapreneurship project.
c) Autonomous or group work after being in contact with industry professionals to better understand the business operations and the professional profiles that better match each role and type of company.
Additionally, the student will have to be adapted to the culture of the organization, its internal regulation and values while considering the tutor instructions and the EUTDH main rules.
Activities
| Title | Hours | ECTS | Learning Outcomes |
|---|---|---|---|
| Type: Directed | |||
| Practical training in companies | 250 | 10 | 3, 2, 4, 7, 1, 12, 8, 9, 11, 10, 5, 6, 13 |
| Type: Supervised | |||
| Attendance events/activities classroom | 10 | 0.4 | 3, 4, 12, 8, 9, 11, 10, 5 |
| Tutoring | 10 | 0.4 | 3, 2, 4, 7, 12, 8, 9, 11, 10, 5, 6 |
| Type: Autonomous | |||
| Internship Memprandum report | 10 | 0.4 | 3, 4, 12, 8, 9, 6 |
Assessment
The assessment will include:
a) The company tutor assessment of the student’s performance which will include a validation of specific skills required in the workplace (i.e: time management, communication, emotional intelligence, assertiveness, team work, conflict resolution, work under pressure, creativity, proactivity, etc.).
b) The Internship Memorandum elaborated by the student or the project presentation graded by the commissioner -50%- and the University tutor -50%- (only in case of consulting or intrapreneurship project development internships). This is important to note here that in some cases the consultancy project may be linked to other subjects related to entrepreneurship where the student is enrolled in. In that later case, the project should normally be assessed and tutored by a University professor during the development period.
c) The ongoing assessment and evaluation of the student performance considers the attendance to classroom sessions and workshops, such as the opening session of the subject, group dynamics and tasks, inspirational and coaching sessions with the academic tutor and any other events organized by the EUTDH (i.e. Workshop-Trobada Empreses-Escola).
Assessment Activities
| Title | Weighting | Hours | ECTS | Learning Outcomes |
|---|---|---|---|---|
| Attendance and participation events/activities classroom | 10% | 10 | 0.4 | 3, 2, 4, 7, 1, 12, 8, 9, 10, 6 |
| Company tutor evaluation | 40% | 5 | 0.2 | 3, 2, 4, 7, 1, 12, 8, 9, 11, 10, 5, 6 |
| Internship memorandum report | 50% | 5 | 0.2 | 3, 4, 1, 12, 8, 9, 11, 10, 6, 13 |
Bibliography
- Kinni, T. (Updated version 2011): Be our guest; perfecting the art of customer service by the Disney Institute.
- Curtin, S. (Jul. 2012): Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (Inglés)
- Michelli J. (Jul. 2008): The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Inglés)
Additional learning materials in digital formal, as well as links to websites will be provided via the Virtual Campus.