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2020/2021

First Foreign Language IV, English

Code: 101176 ECTS Credits: 6

Degree	Type	Year	Semester
2500894 Tourism	OT	4	0

The proposed teaching and assessment methodology that appear in the guide may be subject to changes as a result of the restrictions to face-to-face class attendance imposed by the health authorities.

Contact

Name:: Eric Ortega Fernández
Email:: Eric.Ortega@uab.cat

Use of Languages

Principal working language:: english (eng)
Some groups entirely in English:: Yes
Some groups entirely in Catalan:: No
Some groups entirely in Spanish:: No

Teachers

: Jane Anderson
: Eric Ortega Fernández

Prerequisites

There are no entry requirements.

Objectives and Contextualisation

1. OBJECTIVES FOR THE DEGREE IN TOURISM

The main objective is to develop the communication skills in English of those students who have already reached around B2 level.

Improve oral and written communication skills in a variety of workplace contexts.
Improve the self-management skills essential for effective communication with clients and colleagues.
Improve the comprehension skills required for effective communication with clients and colleagues.
Improve teamwork skills.
Develop intercultural communicative competence.

Linguistic skills

Deal confidently with complex communicative situations with clarity, using an appropriate tone and register.

Paralinguistic skills

Use and interpret body language, tone and voice pitch to enhance communication with clients, colleagues and superiors.

Personal skills

Exercise self-awareness in a range of complex situations to improve communication with clients, colleagues and superiors.
Function effectively in a team.

2. OBJECTIVES FOR THE TOURISM DEGREE IN ENGLISH

The main objective is to develop the communication skills in English of those students who have already reached around a C1 level.

Improve oral and written communication skills in a variety of workplace contexts.
Improve the self-management skills essential for effective communication with clients and colleagues.
Improve the comprehension skills required for effective communication with clients and colleagues.
Improve teamwork skills.
Develop intercultural communicative competence.

Linguistic skills

Deal confidentlywith complex communicative situations with clarity, using an appropriate tone and register.

Paralinguistic skills

Use and interpret body language, tone and voice pitch to enhance communication with clients, colleagues and superiors.

Personal skills

Exercise self-awareness in a range of complex situations to improve communication with clients, colleagues and superiors.
Function effectively in a team.

Competences

Communicate orally and in writing in three foreign languages within the tourism field and others related to it.
Develop a capacity for independent learning.
Implement business communication techniques used by tourism organisations: internal, external and corporate.
Self-assess the knowledge acquired.
Use communication techniques at all levels.
Work in a team.

Learning Outcomes

Develop a capacity for independent learning.
Identify vocabulary and grammar resources for use in the tourism sector, in three foreign languages.
Self-assess the knowledge acquired.
Use communication techniques at all levels.
Use the idiomatic expressions typical of the tourism sector in three foreign languages, at upper intermediate level.
Use tourism resources available on internet, in three foreign languages.
Vary the discourse patterns used to fit different functions, contexts, media, activities and situations in the workplace.
Work in a team.

Content

1.CONTENTS FOR THE TOURISM DEGREE

Linguistic functions

Greeting and leave taking
Apologising and justifying
Complaining
Praising
Turn taking
Hedging and softening
Suggesting and responding to suggestions
Checkingunderstanding

Skills and strategies

Controlling register and degrees of formality
Engaging in small talk
Empathising
Paraphrasing
Giving constructive feedback
Giving clear instructions and explanations
Making sure you have been understood

Personal skills development

Problem-solving
Tolerance of diversity
Empathy
Flexibility
Active listening
Taking and delegating responsibility
Assertiveness
Accepting role and responsibility in a group
Addressing challenges with creativity
Making decisions
Giving positive feedback to peers
Showing sensitivity to cultural differences

2. CONTENTS FOR THE TOURISM DEGREE IN ENGLISH

Linguistic functions

Greeting and leave taking
Apologising and justifying
Complaining
Praising
Turn taking
Hedging and softening
Suggesting and responding to suggestions
Checkingunderstanding

Skills and strategies

Controlling register and degrees of formality
Engaging in small talk
Empathising
Paraphrasing
Giving constructive feedback
Giving clear instructions and explanations
Making sure you have been understood

Personal skills development

Problem-solving
Tolerance of diversity
Empathy
Flexibility
Active listening
Taking and delegating responsibility
Assertiveness
Accepting role and responsibility in a group
Addressing challenges with creativity
Making decisions
Giving positive feedback to peers
Showing sensitivity to cultural differences

Methodology

1. TOURISM DEGREE

Theoretical input from lectures and readings are combined with student centred activities, in which guided reflection on their experiences and perceptions, both in and out of the classroom, become the principal source of learning. Language skills improvement is achieved through practical engagement with the communicative challenges proposed.

2. TOURISM DEGREE in ENGLISH

Activities

Title	Hours	ECTS	Learning Outcomes
Type: Directed
Activities	10	0.4	5, 1, 7, 2, 4, 3, 8, 6
Classes	56.5	2.26	5, 1, 7, 2, 4, 3, 8, 6
Non classroom-based	56	2.24	5, 1, 7, 2, 4, 3, 6
Type: Supervised
Tutorials	7	0.28	1, 3
Type: Autonomous
Theory	10	0.4	5, 7, 2, 6

Assessment

1. TOURISM DEGREE AND TOURISM DEGREE IN ENGLISH

Throughout the course students will be required to carry out various teamwork projects and also keep a journal in which they record their perceptions of their own progress and reflect on ways they might improve in the skills sets required.

They will be assessed on their capacity to identify areas for self-improvement.

There will also be a final written and oral test.

Level of commitment to a personal learning process and active participation in class is also evaluated.

The evaluation activities are as follows:

Writing and speaking activities and recordings 24%
Event project 14%
Mid-term oral and writing tests 12%
Attitude and participation 10%
Final exam 40%

Assessment Activities

Title	Weighting	Hours	ECTS	Learning Outcomes
Attitude and participation	10%	0	0	1, 4, 3, 8
Final exam	40%	2.5	0.1	5, 7, 2, 6
Mid-term test	12%	1	0.04	7, 2, 6
Project	14%	5	0.2	5, 1, 7, 2, 4, 3, 8, 6
Writing and Speaking activities	24%	2	0.08	5, 1, 7, 2, 4, 3, 8, 6