2020/2021
Accommodation Management II
Code: 103728 ECTS Credits: 6| Degree | Type | Year | Semester |
|---|---|---|---|
| 2502904 Hotel Management | OB | 2 | 2 |
The proposed teaching and assessment methodology that appear in the guide may be subject to changes as a result of the restrictions to face-to-face class attendance imposed by the health authorities.
Contact
- Name:
- Carme Ruiz Aguado
- Email:
- Carmen.RuizA@uab.cat
Use of Languages
- Principal working language:
- spanish (spa)
- Some groups entirely in English:
- No
- Some groups entirely in Catalan:
- No
- Some groups entirely in Spanish:
- Yes
Prerequisites
There are no prerequisites.
Objectives and Contextualisation
The subject Rooms division management II pretends to establish the performance parameters to achieve that the second year of the Degree in Hospitality management students can manage the department from a more practical side and in an effective way.
So with this purpose, this subject is a continuation of Rooms division management I and includes theoretical concepts corresponding to the Housekeeping division management and mainly practical contents of Rooms Division department.
The subject describes the Housekeeping division structure and its relations with the rest of hotel's departments and its own personnel. The students learn to manage and analyze the results, to take decisions and ensure a good performance of the Rooms division management as a main activity of a hotel company as it generates the major part of the company revenues.
The total time of due dedication, corresponds to the concept of management and practises in Rooms division department where practise residents are included understanding them like supervised activities that are carried out in the Hotel Campus installations, they all related with the preparation and realization of the service in a very wide sense where the different tasks of consergeria, front desk, reservations and commercialisation, invoicing and cashiering, housekeeping and laundry are done by the students.
Once finalising the subject the students will must have to:
1. Know the Housekeeping division structure as well as the competences, skills and tasks of each one of the labour profiles that integrate it.
2. Realise one detailed analysis of the core processes of the department.
3. Familiarise with the management and implement effective management and control models.
4. Identify the different itineraries and communication channels with the rest of departments that configure a hotel.
5. Establish the own functions of the Housekeeping department.
6. Determine the different organisational structures of personal necessary that integrate the Housekeeping division.
7. Know how to mediate procedures and how to adapt them to the customer expectations, human capital particularities and the material resources available.
8. Take decisions and design strategies for the development and improvement of the department.
9. Integrate fast and effectively in the workgroups of departamental work related with the rooms division area in different type of accommodation business.
10. Perform a modern departamental management, effective and customer oriented.
Competences
- Apply concepts related to the creation setting up, acquisition, maintenance and conservation of equipment in hotel and catering premises which are energy-sustainable and economically viable.
- Apply health and safety rules in the establishments of the hotel and catering sector.
- Apply the technology and practice acquired in the laboratory in the departments of catering, cooking and accommodation to real cases.
- Be able to search efficiently for the necessary information.
- Demonstrate knowledge of the production system and operating procedures in the accommodation service.
- Develop a capacity for independent learning.
- Manage and organise time.
- Manage communication techniques at all levels.
- Work in teams.
Learning Outcomes
- Analyse the structure of the sector.
- Apply the technology and practices acquired in the practicals laboratory to department of catering, accommodations and back of house operations to real scenarios.
- Be able to search efficiently for the necessary information.
- Develop a capacity for independent learning.
- Draw up small action plans for health and safety.
- Identify health and safety systems in the hotel and catering sector.
- Manage and organise time.
- Manage communication techniques at all levels.
- Structure the different phases of opening of establishments.
- Understand the different accommodation products as the principal activity of overall hotel product.
- Understand the essential steps for creating settings and promotion.
- Understand the structure and management of the department as well as the competences and skills of the professional profiles which make up the area of accommodation.
- Work in teams.
Content
THEORETICAL BLOCK
1.- Housekeeping- Cleaning
2.- Internal and Ousourced Laundry services.
3.- Interdepartamental Coordination
PRACTICAL BLOCK (PR- TPT)
TP1: Template of control (check list) of rooms.
TP2: Template of control (check list) of halls.
TP3: Hotel Rates
TP4: Check-in and register of customers
TP5: Proforma invoices.
TP6: Phone service formulas you
TP7: Check-out process
TP8: Agreements with Tour Operation
TP9: Benchmarking (Hotel Campus)
TP10: Preparation of the paper that compilates all the TPT done.
Methodology
The teaching of the theoretical-practical block (in classroom learning) is done during the second semester of the course, configuring the 20% of the subject. Exhibition of the theoretical content of the program in a clear, systematic and organised way by the teacher (the students will have at the Virtual Campus all the subject basic syllabus). The students participation in class will be promoted all the time. Also practical sessions will be organised where the students will have to do activites related with the theoretical contents analysed during the lectures.
The practical block teaching (Resident Practices / TPT) is developed during all the year in the Campus Hotel-Schoool, configuring the 80% of the subject. The practice due to its characteristics, have different shifts and schedules from the classroom activities. To realise these practical activities an enought wide knowledge of the centre vehicular language is a must (oral expression and writen understanding) with knowledge of the specific sector vocabulary.
- Feed-back Sessions. Where once finalised the service or the activity realised, the monitor and the students think about the operative development / or activities carried out during the day.
- TP Sessions. Previous exhibition and demonstration of the theoretical contents by the practices monitor, the students do personally the previous developed activity. It is necessary to mention that these sessions are done outside the hotel's installations, they are developed at the school spaces conveniently equipped (for example: computer's classroom).
Sessions of Resident Practices (PR).
Along the different consecutive weeks the students are divided in different groups that from Monday to Friday with daily dedication (morning and afternoon), will realise different activities programmed in the area at the different divisions of reception, commercial and Housekeeping in the Hotel Campus installations, in order to consolidate the knowledges on the different activities that are carried out in this area of an Hospitality company. It is necessary to mention that in the decurs of the first week the initiation days are included and therefore only contact activities will be done, that is to say, whitout the customers presence to favour an optimum learning environment.
Along the different consecutive weeks the students are divided in different groups that from Monday to Friday with daily dedication (morning and afternoon), will realise different activities programmed in the area at the different divisions of reception, commercial and Housekeeping in the Hotel Campus installations, in order to consolidate the knowledges on the different activities that are carried out in this area of an Hospitality company. It is necessary to mention that in the decurs of the first week the initiation days are included and therefore only contact activities will be done, that is to say, whitout the customers presence to favour an optimum learning environment.
- Sessions of preparationand service to the customer. Where under the constant supervision by the practises monitor,the studens realise in a rotary way a serie of activities in any point of the hotel spaces. For example: front desk, commercial, reservations, housekeeping, etc.
- Feed-back Sessions. Where once finalised the service or the activity realised, the monitor and the students think about the operative development / or activities carried out during the day.
The students expose their experiences and feelings as well as doubts and the monitor carry out the pertinent explanations and comments the measures of rectification.
- TP Sessions. Previous exhibition and demonstration of the theoretical contents by the practices monitor, the students do personally the previous developed activity. It is necessary to mention that these sessions are done outside the hotel's installations, they are developed at the school spaces conveniently equipped (for example: computer's classroom).
- External Visits (if necessary). Visits to companies and/ or attendance to conferences or professionals demonstrations will be realised. The teacher will propose different activities or papers related with the treated topics.
Activities
| Title | Hours | ECTS | Learning Outcomes |
|---|---|---|---|
| Type: Directed | |||
| Lectures | 15 | 0.6 | 1, 2, 10, 11, 12, 5, 9, 8, 6, 3 |
| Problems solving | 1 | 0.04 | 1, 2, 10, 11, 12, 5, 4, 9, 8, 7, 6, 3, 13 |
| Type: Supervised | |||
| Resident practices/TPT | 100 | 4 | 1, 2, 10, 11, 12, 5, 4, 9, 8, 7, 6, 3, 13 |
| Tutoring | 10 | 0.4 | 1, 2, 10, 11, 12, 5, 4, 9, 8, 7, 6, 3, 13 |
| Type: Autonomous | |||
| Paper creation | 9 | 0.36 | 1, 2, 10, 11, 12, 5, 4, 9, 8, 7, 6, 3, 13 |
| Study | 10 | 0.4 | 1, 2, 10, 11, 12, 5, 4, 9, 8, 7, 6, 3 |
Assessment
The subject evaluation will be as follows:
Continuous assessment.
THEORETICAL BLOCK (20% OF FINAL MARK)
The continuous assessment will consist in:
a) The realisation of one practical case that will count a 7% of the final mark.
b) The realisation of practical activity that will count a 1% of the final mark.
c) The realisation of a test that includes all the class syllabus and that will count a 12% of the final mark.
PRACTICAL BLOCK (80% OF FINAL MARK)
The resident practices are evaluated daily by the monitors. They value the following factors with different incidence percentages over the final 80%: predisposition and interest in the service, destreses and skills, learning capability, workteam and iniciative, as well as the respect to monitors and companions.
The uniformity, the presence and the attendance suppose very important corrective factors until the extreme of qualifying with a suspense that day practice (See Normative)
The resident practices are evaluated daily by the monitors. They value the following factors with different incidence percentages over the final 80%: predisposition and interest in the service, destreses and skills, learning capability, workteam and iniciative, as well as the respect to monitors and companions.
The uniformity, the presence and the attendance suppose very important corrective factors until the extreme of qualifying with a suspense that day practice (See Normative)
Final exam: final Examination (all the syllabus contents), only appliable to the theoretical block.
Resit exam. Students that have obtained a mark between 3,5 and a 5 in the final exam have the right of a resit exam. The maximum qualification to be obtained in this exam is 5.
Day and time established, as per academic calendar, in the Official Center Schedule (EUTDH).
There will be an final examination for students that have not followed or passed the continuous assessment that will count the 100% of the final mark.
There will be an final examination for students that have not followed or passed the continuous assessment that will count the 100% of the final mark.
Resit exam. Students that have obtained a mark between 3,5 and a 5 in the final exam have the right of a resit exam. The maximum qualification to be obtained in this exam is 5.
Assessment Activities
| Title | Weighting | Hours | ECTS | Learning Outcomes |
|---|---|---|---|---|
| Exam | 12% of final mark | 2 | 0.08 | 1, 2, 10, 11, 12, 5, 9, 8, 7, 6 |
| Practical activities | 1% of final mark | 1 | 0.04 | 1, 12, 4, 8, 7, 3 |
| Practical case | 7% of final mark | 1 | 0.04 | 1, 2, 10, 11, 12, 5, 4, 9, 8, 7, 6, 3, 13 |
| Resident practices/TPT | 80% of final mark | 1 | 0.04 | 1, 2, 10, 11, 12, 5, 4, 9, 8, 7, 6, 3, 13 |
Bibliography
Dorado, J.A. et Al. (1994). Manual de recepción y atención al cliente. Madrid: Editorial Síntesis.
Mesalles, Ll. (1999). El jefe de recepción. Barcelona: Laertes.
Gallego, J. (2002). Gestión de hoteles: una nueva visión. Madrid: Paraninfo.
Parrilla, P. (2006). Operaciones de Recepción. Gestione las tareas administrativas de recepción de forma eficaz. Vigo: Ideas propias Editorial.
Talón, Pilar (2016). Fundamentos de Dirección Hotelera. Madrid: Editorial Síntesis.