Degree | Type | Year | Semester |
---|---|---|---|
2500894 Tourism | FB | 2 | 1 |
There are no prerequisites.
This subject is framed within the group of studies in the Degree in Tourism relating to the management and development of people within organisations, specifically that of Human-Resources (HR) in tourism-related companies. This subject, however, is the continuation of “Introduction to Business” (a first-year subject), which focuses on subjects concerning organisational structure and strategy in tourism companies, and represents a continuity with the fundamental content of that subject. This subject is highly practical in approach and aims to apply its theoretical content in the form of exercises, case simulations and other complementary activities.
On completing this subject, students should be able to:
1. Understand the most relevant theoretical models and key concepts in Human Resources Management within organisations.
2. Understand the principle techniques concerning people management within organisations.
3. Understand and know how to apply these management techniques in the case of tourism-related companies.
A) MANAGERIAL FUNCTION (10h)
The current state of labor market.
The organizational culture. People as a key element.
The concept of strategy and tactics, types of strategic behaviour.
Strategy, structure and process of managing human resources.
Managing tourism companies.
B) HUMAN-RESOURCE MANAGEMENT (HRM)
Analysis, description and assessment of the workplace.
HRM Planning
Personnel recruitment and selection processes.
The management and evaluation of performance.
Personnel training and development.
Compensation and benefits.
HR policies in tourism-related companies.
C) ORGANISATIONAL BEHAVIOUR
Labor relations and disciplinary.
Safety and Health management.
Diversity management.
HR Informational Systems and communication.
Leadership and leadership styles, managing teams.
Motivation and Recognition tools (Non-monetary rewards).
Socialisation processes.
The ethical dimension of organisations: Corporate Social Responsibility
1) Methodology of the theoretical part of the course:
Lecture -type classroom-based classes with explanation regarding the different agenda items. Theoretical classes will be audiovisual (power point presentations, video viewing to support the theory, etc.).
2) Methodology of the practical part of the course:
Preparation and class-based presentation of exercides, case studies and/or projects (individually and in groups) related to theoretical explanations. Some exercises and cases will be conducted by students in out-class hours. The exercises, cases and work, will have to be delivered in a paper document or digital format for evaluation.
3) Methodology of the out class learning part of the course (Campus Virtual):
The Campus Virtual platform will be used to share information and alternative media in the classroom between students and teacher. Campus Virtual will contain the profile of the course, additional theoretical material in digital from, cases and exercises, links to websites, etc.
Title | Hours | ECTS | Learning Outcomes |
---|---|---|---|
Type: Directed | |||
Public presentation of the Project | 2 | 0.08 | 3, 7, 5, 8 |
Resolution of Practical cases | 30 | 1.2 | 3, 7, 6, 8 |
Theoretical classes | 33 | 1.32 | 1, 4, 5 |
Type: Supervised | |||
Tutorials | 25 | 1 | 2, 3, 4 |
Type: Autonomous | |||
Elaboración de trabajos | 15 | 0.6 | 2, 3, 4, 7, 5, 6, 8 |
Resolutions of practical cases | 15 | 0.6 | 2, 3, 4 |
Study | 15 | 0.6 | 1, 2, 3, 4, 5 |
Continuous evaluation:
a) Practical activities (20%): The realization and exhibition-discussion of the exercises and individual cases in team, face-to-face and on-line throughout the course, which will be delivered within the pre-determined period.
b) Project (30%): The realization of an individual or team Project on the role of HR in companies in the tourism sector. The Project work must be delivered on the established date and publicly exposed in class.
c) Periodical control (50%): The realization of an examination that will include both the theoretical subject exposed in the lectures, and aspects related to the practical part of the subject.
To approve the subject it is necessary to obtain a score above 5 (five) in average in each of the three parts of evaluation (separately) to calculate the final grade for the course. Otherwise, he/she should go to final exam.
2. Instead of continuous evaluations (1a, 1b, and 1c) shown above, students have the option to directly take the final exam. The grade of the final exam will be the 100% of the final grade.
Students with a grade between 3.5 and 4.9 in the final exam will have the chance to retake the exam, according to the calendar of the academic activities, which is reported in students’ guide or in the web of the school. If these students pass the retake exam, their final grade will be 5.
Title | Weighting | Hours | ECTS | Learning Outcomes |
---|---|---|---|---|
Examen Theoretical | 50% | 2 | 0.08 | 3 |
Practical activities | 20% | 10 | 0.4 | 1, 2, 3, 4, 5 |
Project | 30% | 3 | 0.12 | 7, 6, 8 |
Basic Bibliography (not obligatory)
Gomez- Mejía, L., D. Balkin, and R. Cardy (2012): “Managing Human Resources”, Pearson
MARTÍN, E. (2004): "Dirección y gestión de empresas del sector turístico", Ed. Pirámide, Madrid. 3
NICKSON, D. (2007): “Human Resource management for the hospitality and tourism industries”, Elsevier (on-line a www.sciencedirect.com).
Additional reading:
CASANUEVA, C., GARCÍA, J., CARO, F.J. (2004): “Organización y gestión de empresas turísticas”, Ed.Pirámide, Madrid. 4ª ed.
DOLAN, S., SCHULER, R., JACKSON, S., VALLE, R. (2008): “La gestión de los Recursos Humanos”, Mc Graw-Hill, Madrid.
ESADE (2014): "VII Informe Cranet ESADE 2014. Gestión Estratégica en Recursos Humanos, ESADE, Barcelona.
LAZER, E.P., Gibbs, M. (2015): “Personnel Economics in Practice,” Wiley.
MARTÍN, I. (2004): “Dirección y gestión de empresas del sector turístico”, Ed. Pirámide, Madrid. 3ª ed.
ROBBINS, S. P. (2008): “Comportamiento organizacional”, Ed. Prentice Hall Inc, México.
URBANO, D. y TOLEDANO, N. (2008): Invitación al emprendimiento: Una aproximación a la creaciónde empresas. Editorial UOC.
Other support material in digital format and links to web resources will be provided on Campus Virtual.